topic Night vision issues. in Arlo

Night vision issues.

yazmatazz — Sun, 02 Dec 2018 05:36:32 GMT

I have 3 Arlo cameras running outside my house. Recently, 2 of them will not display night vision. Once it gets dark all you see is a black screen. Night vision is enabled in all 3 cameras.. In the 3rd camera, the night vision works fine. This happened recently and suddenly. Any ideas?.

Re: Night vision issues.

jguerdat — Sun, 02 Dec 2018 12:15:38 GMT

Bring the cameras into a dark room and check to see if the dull red LEDs are lighting when live viewing or recording. Check that Night Vision is still enabled in the camera settings - perhaps turn it off and back on. Remove the camera from Settings, My Devices and resync. If all fails, open a case with support here:

https://www.arlo.com/en-us/support/contact.aspx

Re: Night vision issues.

yazmatazz — Sun, 02 Dec 2018 15:51:32 GMT

Excellent. I will try all of that. Thank you so much!