topic camera is off line again in Arlo

camera is off line again

natador — Tue, 27 Sep 2016 18:12:57 GMT

My 2 cameras are off line again. The wifi appears to be working fine and the batteries are only a few months old. What else could be the problem?

Thanks,

Mike

Re: camera is off line again

TomMac — Wed, 31 Aug 2016 22:24:29 GMT

natador wrote:

My 2 cameras are off line again. The wifi appears to be working fine and the batteries are only a few months old. What else could be the problem?

Thanks,

Mike

batteries ??

Batteries under the best will run about 4+ months for the average user.... Spec time is <5 min usage per day and camera set at optimized video.

If you got 3 months, it could be usage and or a weaker signal to that camera from the base ( uses a bit more power )

Re: camera is off line again

natador — Sun, 11 Sep 2016 05:15:19 GMT

Batteries have been replaced. Still not working.

Re: camera is off line again

jguerdat — Sun, 11 Sep 2016 13:01:35 GMT

Try restarting the base using the power switch. If that doesn't help, you may need to punt and reset the base, add it back into the account and resync cameras. If that fails, you'll need to open a case using the Support link above for additional help and possible RMA.

Re: camera is off line again

TomMac — Sun, 11 Sep 2016 13:02:55 GMT

If the battereis are in correctly ....after being offline, sometimes the cameras lose sync and have to be re-sync'ed as you didi when new

Re: camera is off line again

Bigdaddywill38 — Wed, 14 Sep 2016 17:04:19 GMT

JAMES, I turned my system off for 48 hours and then back on. Everything is working great (knock on wood) don't do anything. Everything has been working for almost 2 weeks.
William