topic Re: Second base unit still won’t stay online - in Arlo

Second base unit still won’t stay online -

MarcEgan69 — Sun, 25 Nov 2018 12:56:03 GMT

Purcahwed a replacement base station As RMA process didn’t work after a support chat online but the first email came then nothing else - and when tried to re engage with chat or even raise a support email these options just blank screen - any one able to help to avoid an expensive telephone call ??

Re: Second base unit still won’t stay online -

JamesC — Tue, 27 Nov 2018 17:45:55 GMT

MarcEgan69,

What issue are you experiencing? Can you provide more details, we may be able to assist further here on the community.

JamesC

Re: Second base unit still won’t stay online -

MarcEgan69 — Wed, 28 Nov 2018 16:18:26 GMT

Thanks James - system was working fine.... then all off a sudden it would power off into amber stand by mode.... reported and Arlo agreed to raise an rma and swap box.... well after waiting a month for the second email nothing came.... online chat was not reachable also the email support form would appear blank - so I thought I would just purchase a new base unit.... plug in and same issue.... stuck on amber light -

Tried factory reset etc so I was thinking could this be my issue ? Maybe firewall blocking connection ? Maybe AV software ?? Do we need to open a tunnel on the router ??

Any ideas appreciated

Re: Second base unit still won’t stay online -

jguerdat — Wed, 28 Nov 2018 18:12:20 GMT

What is the "amber standby mode"? Which LED(s) went amber?

The RMA issue is something you have to pursue with support. @JamesC may be able to check into it to help.

Re: Second base unit still won’t stay online -

MarcEgan69 — Wed, 28 Nov 2018 18:28:04 GMT

The first light as you look at the box...... you can see all
Lights blink green after reset but they goes back to amber

Re: Second base unit still won’t stay online -

jguerdat — Wed, 28 Nov 2018 18:43:27 GMT

If th epower LED is anything but green there's a problem. Could be the base or the power supply. You'll need to contact support to get either one replaced. Stay on them - every day, if necessary.