topic Arlo App - Clearly Issues Of Not Working - DOES ARLO EVER REPLY TO THIS FORUM re: an ETA on FIX??? in Arlo

Arlo App - Clearly Issues Of Not Working - DOES ARLO EVER REPLY TO THIS FORUM re: an ETA on FIX???

lolos0707 — Fri, 30 Nov 2018 21:13:49 GMT

Clearly there are issues with the arlo app since their last release, and all of these support conversations, BUT why do I not see any updates from Arlo regarding a fix, or eta of the fix. It is bad enough that I cannot even get to chat with someone, since for some reason, I cannot 'submit' a chat on my phone or laptop...

Cannot access app on Samsung J7

Arlo App - Clearly Issues Of Not Working - DOES ARLO EVER REPLY TO THIS FORUM re: an ETA on FIX???

jguerdat — Fri, 30 Nov 2018 21:14:15 GMT

Well, there's always the phone option.

There's a new Android release out (2.6.4) to try.

Arlo App - Clearly Issues Of Not Working - DOES ARLO EVER REPLY TO THIS FORUM re: an ETA on FIX???

lolos0707 — Fri, 30 Nov 2018 21:14:42 GMT

Gee thanks jguerdat, but i am past 3 months in and not about to waste my time on hold or pay for "support" on a known widespread issue. That just sounds ridiculous. Thanks for the reply

Re: Arlo app - clearly issues of not working - DOES ARLO EVER REPLY TO THIS FORUM re: an ETA on FIX?

ShayneS — Fri, 30 Nov 2018 21:15:08 GMT

What is the issue you are experiencing?

Re: Arlo app - clearly issues of not working - DOES ARLO EVER REPLY TO THIS FORUM re: an ETA on FIX?

lolos0707 — Tue, 04 Dec 2018 14:38:04 GMT

Hi, thanks for the reply. The 2.6.4 release from the other day resolved the app issue of kicking my husband out of the app.

Re: Arlo App - Clearly Issues Of Not Working - DOES ARLO EVER REPLY TO THIS FORUM re: an ETA on FIX?

Gendeb — Tue, 04 Dec 2018 17:46:02 GMT

Yeah. What's the phone number?

Re: Arlo App - Clearly Issues Of Not Working - DOES ARLO EVER REPLY TO THIS FORUM re: an ETA on FIX?

ShayneS — Tue, 04 Dec 2018 18:25:26 GMT

@Gendeb

I have provided the link for customer support below

Arlo Tech Support