topic Re: Arlo Camera Is Appearing Offline in Arlo

Arlo Camera Is Appearing Offline

Beechcrafter — Mon, 26 Nov 2018 23:30:53 GMT

My cameras were working fine but now one is offline and I can’t get it to reconnect.
I’ve taken the batteries out and fitted new. The camera works for 30 secs then comes up not connected. The night time I fa red leds light up and don’t go out. I’ve tried the camera near the router, deleted the camera and re connected and still have the same issue, any ideas?

Arlo Camera Is Appearing Offline

steve_t — Mon, 26 Nov 2018 23:31:09 GMT

Remove the camera from your system. Then re-sync it. Then recreate the rules for that camera in your custom modes

Arlo Camera Is Appearing Offline

Beechcrafter — Mon, 26 Nov 2018 23:32:05 GMT

@steve_t

I Tried that and still no luck. It works briefly then the night time LED’s light up and is comes up unable to connect ... reading other posts this seems like a common problem!

Re: Arlo Camera Is Appearing Offline

steve_t — Tue, 27 Nov 2018 02:50:59 GMT

I haven't seen this too reported often but I don't read every thread. Is the cameras still under warranty? If so, I'd say you should look to use it

Re: Arlo Camera Is Appearing Offline

Beechcrafter — Tue, 27 Nov 2018 09:14:42 GMT

unfortunatly its out of warranty..... does anyone repair them?

Re: Arlo Camera Is Appearing Offline

jguerdat — Tue, 27 Nov 2018 14:18:25 GMT

No. As usual with electronics these days, it would likely cost more to repair than to buy a new one.

Re: Arlo Camera Is Appearing Offline

steve_t — Tue, 27 Nov 2018 22:26:25 GMT

I guess the last step before you abandon hope for this camera is to go to the bottom of this page and click Contact Support and open a support ticket with Arlo. Whether they can do anything with this particular situation is a bit questionable but worth asking the question