topic Re: Unable to detect any arlo device in Arlo

Unable to detect any arlo device

KimberlyJoy — Tue, 27 Nov 2018 00:29:30 GMT

I just purchased the ARLO 3 wire free HD Security camera kit. Model No. VMS3330W. Followed instructions on setting up the base, syncing a camera and downloading app. When trying to add device, it tells me my base station could not be discovered. HELP!!

Re: Unable to detect any arlo device

Streak2 — Tue, 27 Nov 2018 01:05:35 GMT

Make sure that your device on which the app is installed is on the same network as the base. ie. if the base is plugged into your home router then make sure that your app device is also on the same wifi network and not using cellular data.

Re: Unable to detect any arlo device

jguerdat — Tue, 27 Nov 2018 01:43:21 GMT

Alos, make sure you claim the base before syncing the cameras/

Re: Unable to detect any arlo device

KimberlyJoy — Tue, 27 Nov 2018 02:38:17 GMT

Both my phone and my laptop that I am using are utalizing my home wifi network. Still not working.

Re: Unable to detect any arlo device

KimberlyJoy — Tue, 27 Nov 2018 02:39:45 GMT

I only have one camera synced to the base station. Should I do a factury reset and start over?

Re: Unable to detect any arlo device

Streak2 — Tue, 27 Nov 2018 05:11:23 GMT

Do you have both green lights illuminated on the base?

Have you followed these instructions:-

https://kb.arlo.com/1179139/How-do-I-connect-my-Arlo-or-Arlo-Pro-base-station-to-the-Internet

If so, then yes, reset the base

https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-base-station-to-the-default-values

Re: Unable to detect any arlo device

KimberlyJoy — Fri, 30 Nov 2018 03:15:21 GMT

GREAT NEWS!! My system is working. Thank you, all of you, for your assistance. Reseting the base and starting over fixed the issue. I'm thinking I plugged in before plugging into the app. Thanks again!