topic Re: Can't set up my system in Arlo

Can't set up my system

Kdoubleday — Fri, 23 Nov 2018 03:23:32 GMT

Hi,
I just bought the Arlo 3 wire-free HD security Camera system tonight. Every time I try to set it up , on my phone and laptop , it recognizes the base and asks me to name it . Then when I click to continue ,it tells me Arlo is not available, or logs me out on my phone .
Is there an issue currently with the site?

Re: Can't set up my system

Keelow4 — Fri, 23 Nov 2018 03:53:53 GMT

Same here. Just got tonight and trying to set it up and it will not connect to Base station after naming it. All the money Netgear gets and no one from support can answer this continuous question?!

Re: Can't set up my system

carloapp — Fri, 23 Nov 2018 03:59:40 GMT

Same issue here... maybe nobody is working at netgear on thanksgiving? but this is dissapointing.. All reviews said Arlo is best and buy it on black friday sale and it doesn't work and there is no phone number anyone to call for help.

Re: Can't set up my system

ironbawlz — Fri, 23 Nov 2018 04:39:29 GMT

yeah I am getting the same thing, I have tried with 2 differnt phones ios and android as well as on the computer. this is sad and dissapointing.

Re: Can't set up my system

jguerdat — Fri, 23 Nov 2018 14:19:37 GMT

What are the LEDs on the base showing (all of them)? What have you tried? What do you see? Are you on the same network as the router and base?

It may also be that new customers are swamping the servers (it's happened before). Is it still happening?

Re: Can't set up my system

Keelow4 — Fri, 23 Nov 2018 15:20:52 GMT

Thanks. It works now that I tried again. The system may have been overloaded as you said.