topic Re: Cant Find Base Station Message in Arlo

Cant Find Base Station Message

CurtF — Wed, 21 Nov 2018 18:39:39 GMT

when I go through process it keeps telling me it cant find the base station

Cant Find Base Station Message

jguerdat — Wed, 21 Nov 2018 18:39:54 GMT

What have you tried? What are the LEDs on the base showing? Are you on the same network as the base?

Cant Find Base Station Message

russell102 — Wed, 21 Nov 2018 18:40:11 GMT

I have the same problem, initially my system was not making recording so I factory reset it and now I am unable to discover the base station

Cant Find Base Station Message

jguerdat — Wed, 21 Nov 2018 18:40:24 GMT

Did you also remove everything from Settings, My Devices? That's required when you reset.

Re: Cant Find Base Station Message

russell102 — Wed, 21 Nov 2018 23:20:33 GMT

Hi, yes I deleted the camera's and the base station before performing the factory reset.

Re: Cant Find Base Station Message

jguerdat — Thu, 22 Nov 2018 15:07:32 GMT

What are the LEDs on the base showing? Has to be power and Internet as green, maybe Camera as amber. If not, try holding the reset button until the LEDs flash amber and try again.

Re: Cant Find Base Station Message

russell102 — Thu, 22 Nov 2018 15:20:57 GMT

Hi thanks for your reply, yes the power and internet light are green. I have tried resetting the base station about 10 times now still can't find it from app or from website.

Re: Cant Find Base Station Message

jguerdat — Thu, 22 Nov 2018 16:11:33 GMT

The next step is to make sure you're on the same network as the router and the base. Use of cell service won't work to set things up. Rebooting the router and base, in that order, may help.

Re: Cant Find Base Station Message

russell102 — Thu, 22 Nov 2018 16:29:39 GMT

Hi can confirm I am on the same network, I am an it engineer so understand that side of it. Can see the base in my DHCP scope and can ping it by IP. I am suspecting is failed

Re: Cant Find Base Station Message

jguerdat — Thu, 22 Nov 2018 16:51:07 GMT

Did you try the reboot of the router?

Re: Cant Find Base Station Message

russell102 — Thu, 22 Nov 2018 16:55:05 GMT

Hi yes I have tried rebooting my router

Re: Cant Find Base Station Message

jguerdat — Thu, 22 Nov 2018 16:59:20 GMT

Open a case with support here. Might be a bad base.