topic Re: Android Notifications Not Working On Do Not Disturb in Arlo

Android Notifications Not Working On Do Not Disturb

Emilies2005 — Thu, 15 Nov 2018 19:04:23 GMT

I have my Arlo App set to override the Do Not Disturb Setting in "App Notifications" on my Google Pixel 2 However, the sound alert is still not playing?

Re: Android Notifications not working on Do Not Disturb

ShayneS — Thu, 15 Nov 2018 19:06:38 GMT

Emilies2005

Are all other options checked on within the do not disturb section? Have you tried to remove & re-install the Arlo Mobile App/reboot your phone?

Re: Android Notifications Not Working On Do Not Disturb

Lilchef — Sun, 18 Nov 2018 09:07:52 GMT

I'm having the same issue. I just tried reinstalling the app and rebooting my phone but that didn't fix it.
My phone is running Android 8.1.

* Arlo app is installed and I'm logged in
* Override Do Not Disturb is toggled on in my settings
* I set my phone to Do Not Disturb
* I armed the Arlo system
* I walked in front of a camera
* No sound was played on my phone (I held it to my ear)
* I looked at the phone and the notification was there

Edit: I should have mentioned - when Do Not Disturb is off then the notification sound does play.

Re: Android Notifications Not Working On Do Not Disturb

ShayneS — Mon, 19 Nov 2018 16:17:14 GMT

Lilchef,

Which model phone are you experiencing the issue with?

Re: Android Notifications Not Working On Do Not Disturb

Lilchef — Mon, 19 Nov 2018 16:45:18 GMT

I have a Wileyfox Swift 2 Plus. That is not a common phone but the original poster has a Google Pixel 2 which is more common so the issue is not just with my brand of phone.

Re: Android Notifications Not Working On Do Not Disturb

ShayneS — Tue, 20 Nov 2018 17:59:11 GMT

@Lilchef,

Have you tried contacting customer support regarding this issue? I have attached the link below for you - Arlo Tech Support