topic Re: 4 Months Free in Arlo

4 Months Free

randvmb — Thu, 15 Nov 2018 18:11:06 GMT

When I started the Arlo app this morning, there was a pop-up that advertised something like "If you upgrade to Smart Premier Annual Plan, you can get 4 Months For Free!" Like every other pop-up ever, my instinct was to immediately push the X and close it. Well, now I'm actually in a place where an upgraded plan makes finanical sense, and of course I can't replicate or find the pop-up or any mention of this promotion. Live chat has been "connecting to an agent" for 11 minutes now. Can anyone else replicate the pop-up and let me know if its a promo code or a or did I just miss the boat for this promo?

BTW: Uninstalling and reinstalling the app did not recreate the pop-up.

Re: 4 Months Free

brh — Thu, 15 Nov 2018 19:30:24 GMT

@randvmb

I don't know how to make the popup come back - maybe call customer support, but these are legitimate offers as I used them in the past. As it is getting near the holiday season, they will probably pop back up again.

Brian

Re: 4 Months Free

Tinkypears — Thu, 15 Nov 2018 20:47:31 GMT

I got the same thing. I clicked through to purchase and even though the fine print says it will show the correct price in cart, it won't. It just keeps saying 1 month free.

Re: 4 Months Free

jguerdat — Thu, 15 Nov 2018 21:22:52 GMT

I haven't seen this lately. Are you using the latest app?

Re: 4 Months Free

Retired_Member — Thu, 15 Nov 2018 22:49:00 GMT

i got the exact same popup for 4 months free and want to use the promotion but don't see how either. hopefully someone can post a screen shot and we can get support to help us.

Re: 4 Months Free

brh — Thu, 15 Nov 2018 23:00:52 GMT

It just showed up on my app when I opened it, but i didn't go further as I already have a smart subscription.

Brian

Re: 4 Months Free

randvmb — Fri, 16 Nov 2018 00:57:49 GMT

Hi everyone! After a couple hours, it popped up again. Looks like it's for new customers only and it looks like it's still 12 months, but that last 4 of it is "free" as it applies a discount that makes the usual $99 fee, only $76.

Promocode: 4mofree

Verified and purchased. Thanks everyone. Hope this helps someone else.

Re: 4 Months Free

dhiller0217 — Fri, 16 Nov 2018 02:01:05 GMT

I paid 100 bucks for my subscription and disabled it on every one of my cameras because it is a buggy piece of junk. If i didnt need the subscription for my 6th camera to be active i would trash it all together.

Re: 4 Months Free

Tinkypears — Fri, 16 Nov 2018 13:27:48 GMT

I tried that promocode at checkout and even though I choose the Smart Premier, and select annual payment, it still tells me that it doesn't apply to this plan......

Re: 4 Months Free

Muir — Tue, 20 Nov 2018 23:28:47 GMT

Having the same issue. Were you able to make it work?

Re: 4 Months Free

NStrigl — Thu, 27 Dec 2018 16:02:53 GMT

The promo code is „4mofree“ but doesn’t work for me as it apparently requires annual payment of the base plan

Re: 4 Months Free

veener79 — Thu, 27 Dec 2018 18:18:29 GMT

I got an e-mail today for the promo. Worked great even though I was all ready paying montly. It was not only for new customers.

Re: 4 Months Free

FireLt40 — Sun, 30 Dec 2018 02:06:41 GMT

I've got a screenshot I captured on 12/29/2018, I just don't know how to upload it to this thread.

Re: 4 Months Free

FireLt40 — Sun, 30 Dec 2018 02:10:55 GMT

Re: 4 Months Free

FireLt40 — Sun, 30 Dec 2018 22:08:21 GMT

Ok, I finally had to convert the scrrenshot to a pdf and upload it that way. It's attached here.

12/30/2018

I had to contact tech support and explain to them. I was getting nowhere, so I eventually had to ask for a supervisor. The supervisor had me send him a screenshot of the 4-Months Free offer. The next day, another supervisor contacted me and told me to go ahead and upgrade on-line, then send me a screenshot of that. He would intern refund me money to make my subsription for $79.52, 4-Months Free. So, that's what I did. I paid the $99 on-line upgrade and sent them the screenshot. I am now waiting to hear back from them about the refund. We'll see.

Re: 4 Months Free

NStrigl — Mon, 31 Dec 2018 04:14:32 GMT

Hi dhiller0217,

Do you say that the people/face recognition doesn’t work?
That would be the only reason for me to go with the Premier plan.

Thanks

Re: 4 Months Free

NStrigl — Mon, 31 Dec 2018 04:24:04 GMT

Thanks FireLt40,

Maybe I am too stupid (or they don’t want them to contact directly) but I can’t find a support email address anywhere on arlo’s webpage.

Can you share the email address?

Re: 4 Months Free

FireLt40 — Mon, 31 Dec 2018 12:48:27 GMT

I don't have their email address either. I called the Support line at (408) 638-3750, then pressed 1 for technical support.