topic Re: flash player issue in Arlo

flash player issue

Chefkeys03 — Fri, 15 Nov 2019 16:29:58 GMT

Cameras consistantly request flash up date. When I try to update i get an error message that I am not conected to the internet, which i clearly am.

Re: flash player issue

JamesC — Mon, 05 Nov 2018 18:00:12 GMT

Chefkeys03,

What device and web browser are you using? Can you provide a screenshot of the error?

JamesC

Re: flash player issue

Chefkeys03 — Mon, 05 Nov 2018 19:57:22 GMT

I get a message at the top of screen saying to “need to update flash player and to click here” when i do it just brings me back to the arlo sign in page.

Re: flash player issue

JamesC — Tue, 06 Nov 2018 00:22:50 GMT

Chefkeys03,

What web browser are you using?

JamesC

Re: flash player issue

Chefkeys03 — Tue, 06 Nov 2018 00:31:19 GMT

safari

Re: flash player issue

JamesC — Tue, 06 Nov 2018 21:14:14 GMT

Chefkeys03,

Are you able to try using a different browser such as Chrome to see if you still experience the issue?

Safari can be problematic with Flash. Take a look here: https://helpx.adobe.com/flash-player/kb/enabling-flash-player-safari.html

JamesC

Re: flash player issue

Chefkeys03 — Sun, 11 Nov 2018 21:38:06 GMT

Switching to Chrome solved my issue. Next issue is some of the emails and notices I get are in French how do I change that?

Re: flash player issue

JessicaP — Mon, 12 Nov 2018 18:08:51 GMT

Hey @Chefkeys03,

Which specific emails/notices are you receiving that are shown in French?

Re: flash player issue

Chefkeys03 — Mon, 12 Nov 2018 18:36:18 GMT

I believe it was the tips email as now I have gotten it in english as well.

Re: flash player issue

JessicaP — Mon, 12 Nov 2018 22:50:42 GMT

Just to make sure, are you receiving all your latest emails in English or are you receiving them in French? When was the latest email that you received in French?

Re: flash player issue

Chefkeys03 — Mon, 12 Nov 2018 22:59:51 GMT

Yesterday I received 2 emails one in English one in French

Re: flash player issue

JessicaP — Tue, 13 Nov 2018 20:57:32 GMT

I'll send you a PM to look into this further.