topic Re: New app update issues in Arlo

New App Update Issues

cyang64 — Thu, 08 Nov 2018 17:49:34 GMT

Have anyone noticed that with the new app uodate and firmware updates that the refresh is slower and that connecting manual is slow also? Besides this fact the new battery readback on the lower right doesnt match what is in the more info section? So when you runnout of battery it says so on the more info and on the live pic window it says you have a little left?

Re: New app update issues

ShayneS — Thu, 08 Nov 2018 17:50:41 GMT

cyang64,

Have you tried to reboot your router & base station and test again?

Re: New app update issues

cyang64 — Thu, 08 Nov 2018 18:29:25 GMT

Yes , rebooted everything and even removed all devices and readded back on and still the same problem.

Re: New app update issues

ShayneS — Thu, 08 Nov 2018 22:33:36 GMT

cyang64,

What device are you using to view with the Arlo Mobile App & What OS is it running?

Re: New app update issues

cyang64 — Fri, 09 Nov 2018 23:09:04 GMT

Running on iphone with ios 11.3 with the latest arlo app

Re: New app update issues

ShayneS — Mon, 12 Nov 2018 17:30:16 GMT

cyang64,

Can you try and update to iOS 12.1 and test again?

Re: New app update issues

cyang64 — Mon, 12 Nov 2018 19:26:53 GMT

Yes have tried this on my ipad with the new ios and still see similar problems. I have rebooted my ipad, uninstall the app and reinstalled it and still very similar issues.

Re: New app update issues

ShayneS — Tue, 13 Nov 2018 16:33:03 GMT

cyang64,

Does this occur while using WIFI or cellular data on the devices?