topic Re: Base Station reboots every 6 minutes in Arlo

Base Station reboots every 6 minutes

lasotam — Wed, 07 Nov 2018 19:42:33 GMT

We have used Arlo Pro for 4 mths now. Ever since this base station firmware 1.11.9.0_26520 we are only get pictures vs video. The base station reboots every 6 minutes. Killing our batteries because the camera's continue to try to connect. We need a PRODUCTION firmware update ASAP!

Re: Base Station reboots every 6 minutes

JessicaP — Wed, 07 Nov 2018 19:45:33 GMT

Hey @lasotam,

We have a new firmware update, which is version 1.12.0.0_27099 for the base station. Make sure to update the firmware on your base station. You can go to Settings > My Devices in the Arlo app, and from there choose to install the new update.

For more information about the new release, read here: Arlo Base Station VMB3010/VMB4000 - 1.12.0.0_27099 - 25th October 2018

Re: Base Station reboots every 6 minutes

lasotam — Wed, 07 Nov 2018 21:46:55 GMT

Ours continues to go to firmware 1.11.9.0_26520 - when was 1.12.0.0_27099 released? We have had to replace the base stations, one costing us $16 and the other free because once we did the firmware update it went back to 1.11.9.0_26520. I have our newest base station up and running great WITHOUT doing the update. I will not resolve this until you tell me when 1.12.0.0_27099 was released and that after I complete it that my cameras don't all mess up again. Not satisfied with this product when it worked great for 4 mths. Doesn't anyone test these updates????

Re: Base Station reboots every 6 minutes

lasotam — Wed, 07 Nov 2018 21:48:15 GMT

We also have a VMB3000 not VMB3010.

Re: Base Station reboots every 6 minutes

JessicaP — Thu, 08 Nov 2018 00:08:01 GMT

Thanks for clarifying. Have you tried to reboot and power cycle your Base Station to see if that helps the problem?

Re: Base Station reboots every 6 minutes

lasotam — Thu, 08 Nov 2018 04:36:17 GMT

Yes many times and no way to reverse the firmware update so we now have the 3rd base station working with NOT updating firmware.

Re: Base Station reboots every 6 minutes

lasotam — Thu, 08 Nov 2018 14:23:00 GMT

Woke up and firmware was updated and cameras no longer working!!!!!! This problem needs to be fixed ASAP!!!!!!

Re: Base Station reboots every 6 minutes

lasotam — Thu, 08 Nov 2018 15:00:51 GMT

Woke up and firmware was updated and cameras no longer working!!!!!! This problem needs to be fixed ASAP!!!!!!

Re: Base Station reboots every 6 minutes

lasotam — Thu, 08 Nov 2018 15:01:54 GMT

What it says on cameras.

Re: Base Station reboots every 6 minutes

jguerdat — Thu, 08 Nov 2018 15:15:47 GMT

Especially since you say it's continuously rebooting, I think you have a hardware problem, either with the power supply or base (I'd bet on the base). Open a case with support here:

https://www.arlo.com/en-us/support/contact.aspx

Re: Base Station reboots every 6 minutes

lasotam — Thu, 08 Nov 2018 19:13:57 GMT

They have already sent us TWO new basestations.....once they get the firmware 1.11.9.0_26520 is when it starts rebooting every 6 seconds. I would GUARENTEE it is a firmware issue that NEEDS TO BE ADDRESSED ASAP!!!!!!!

Re: Base Station reboots every 6 minutes

jguerdat — Thu, 08 Nov 2018 20:59:51 GMT

No one else seems to have that problem so it's unlikely, though not impossible, that it's a firmware problem. When you got the new bases, did you also get a new power supply? What about using a different outlet?

Re: Base Station reboots every 6 minutes

lasotam — Thu, 08 Nov 2018 21:39:25 GMT

NO they only send base stations no cables and yes plugged it is directly plugged into the way (and a different plug as well) We have tried it at our neighbros house on their wifi and still no luck. I spoke with them for another 1.5 hours today and they have confirmed the firmware should be 1.12.0.0 so....it is a firmware issue. We have done a speed test and that is fine as well......

Re: Base Station reboots every 6 minutes

TWR73 — Fri, 28 Dec 2018 22:42:22 GMT

I am having the exact same problem...is there a fix as I am at my wits end

Re: Base Station reboots every 6 minutes

jguerdat — Sat, 29 Dec 2018 15:25:06 GMT

Swap at the store or open a case with support here:

https://www.arlo.com/en-us/support/contact.aspx