topic Accidentally deleted Arlo app from my Android Kitkat phone, new version not compatible in Arlo

Accidentally deleted Arlo app from my Android Kitkat phone, new version not compatible

BlkLbl71 — Thu, 08 Nov 2018 13:29:01 GMT

I have the basic Arlo system (about 2-3 years old now).

I have an Android Kitkat (4.4.2) phone. I accidentally deleted the app (version 2.5). When I went to the Google Play Store to redownload the app, I am not allowed to download the app because the new 2.6 version is not compatible. I will not be buying a new phone anytime soon, and I cannot find a way to download the older version of the app.

I have search the forums, but am not finding anything that helps me. I apologize if I'm just missing it, but I have scoured the Arlo website and forums as best I can and am not finding a way or place to do this. I think there needs to be an app download archive, if there isn't one already that I'm just completely missing.

I appreciate any assistance!

Re: Accidentally deleted Arlo app from my Android Kitkat phone, new version not compatible

TomMac — Thu, 08 Nov 2018 13:38:16 GMT

Seems like the newer FWs are moving to higher OS levels... in both android and iOS.

Same happened to me on an older ipad ( new version supports > 10x and the ipad only runs 9x )

See if the android app stil exists on you phone in the d/l files ...if it does you can prob install it again

or maybe if backup exits on cloud

Re: Accidentally deleted Arlo app from my Android Kitkat phone, new version not compatible

BlkLbl71 — Thu, 08 Nov 2018 17:19:33 GMT

Thanks for the suggestion, TomMac! Unfortunately, no luck there...BUT....

In my frantic searching for some way to download the app, I discovered that the May 2018 2.5.1_21471 version is still available on Amazon Appstore. I was able to download and install with no problem, and it seems to work fine for now. Don't know if I can update it to the final 2.5.3 version, but at least I'm functional for now.

I would still very much appreciate it if I could somehow get the 2.5.3 August 2018 version/update.