topic Re: Red tint on Arlo Camera in Arlo

Red tint on Arlo Camera

r273 — Wed, 07 Nov 2018 17:41:10 GMT

Model: Arlo Camera

Model Version: H7

Firmware: 1.3314

Location: Under eve of garage.

This is the second camera that has shown red tint on the picture. Just changed batteries and it turned red. I sync the camera and no change. The first one was replaced by Arlo. What do I do?

Re: Red tint on Arlo Camera

TomMac — Wed, 07 Nov 2018 18:01:16 GMT

Pull battery to reset camera then replace... and test.

This happens when the IR filter sticks in place. Some have tried magnets on side ( haven't tested ) or GENTLY tapping the camera when closing battery door.

If still red, then it's a warranty issue

Re: Red tint on Arlo Camera

JessicaP — Wed, 07 Nov 2018 22:15:58 GMT

Hey @r273,

Reboot the camera by opening and closing the battery compartment door. Allow the camera to sync back up to the base station and try again.

Re: Red tint on Arlo Camera

r273 — Thu, 08 Nov 2018 16:10:36 GMT

Thank you for your reply. I have tried this many times with no success. I have also tried the tap method as some suggested. No go, still red. Blue light fashes fast but does not show the slow flashes that it excepted camera.

Any more suggestions.

Re: Red tint on Arlo Camera

r273 — Thu, 08 Nov 2018 16:11:51 GMT

Thanks for your reply. Tried many times,does not work.

Re: Red tint on Arlo Camera

jguerdat — Thu, 08 Nov 2018 20:56:21 GMT

It's a hardware issue which can't be fixed here. Open a case with support here:

https://www.arlo.com/en-us/support/contact.aspx

Re: Red tint on Arlo Camera

r273 — Fri, 16 Nov 2018 13:49:06 GMT

Thanks everyone, Arlo replaced camera. :smileyhappy