topic Re: Need to make changes but no edit pencil icon on computer but shows on app. Help? in Arlo

Need to make changes but no edit pencil icon on computer but shows on app. Help?

Roy1949 — Fri, 26 Oct 2018 18:38:46 GMT

Hello all,

Need to change vidio length and other changes but on iMac no pencil to go to that section. I have pencils on iPhone and iPad but not on Mac.

The help tells me to sign in, well i do use the only E-mail and password i have and still no help. Yes i have reset base, deleted all base and cameras, still cant get to the pencils in Mode.

Any help ???

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Re: Need to make changes but no edit pencil icon on computer but shows on app. Help?

slompochomp — Fri, 26 Oct 2018 18:38:56 GMT

Have you tried to contact support ?
Support Center

Re: Need to make changes but no edit pencil icon on computer but shows on app. Help?

Roy1949 — Sat, 03 Nov 2018 15:58:21 GMT

Really you ask me if my problem has been solved ! Never herd back from Customer Support. Wait support???????????

Re: Need to make changes but no edit pencil icon on computer but shows on app. Help?

JessicaP — Mon, 05 Nov 2018 19:35:33 GMT

Hey @Roy1949,

What browser are you using on your iMac?

Re: Need to make changes but no edit pencil icon on computer but shows on app. Help?

Roy1949 — Mon, 05 Nov 2018 22:30:36 GMT

Safari ...... latest up 12.0.1

Re: Need to make changes but no edit pencil icon on computer but shows on app. Help?

JessicaP — Mon, 05 Nov 2018 22:51:37 GMT

Our development team is aware with some users are unable to see the edit pencil icon on Safari and is investigating the problem. We will provide an update as soon as we have more information to share with the community.

In the meantime, try to use Chrome or Firefox and see if you are able to see an edit pencil icon.