topic Re: Arlo (VMC3030) - All 4 cameras suddenly disconnected a few days ago, won't reconnect. in Arlo

Arlo (VMC3030) - All 4 cameras suddenly disconnected a few days ago, won't reconnect.

jonfunk — Mon, 05 Nov 2018 03:02:55 GMT

All 4 cameras suddenly stopped reporting to the base station a few days ago. We can't get them to re-sync.

Tried removing a re-inserting batteries. (blue light on camera blinked, indicating batteries have charge)
Tried turning off and on the base station, and tried a software restart through the app.
Only 2 of the cameras were in active use, the other 2 should have nearly full battery.
When pressing the sync button on the base station, the sync light blinks green as expected.
When pressing the sync button on any of the 4 cameras, nothing at all happens.
As far as we can tell nothing happened that should have caused the mass de-sync. i.e. no outage of power or internet.

Advice?

Re: Arlo (VMC3030) - All 4 cameras suddenly disconnected a few days ago, won't reconnect.

Bforsythe — Mon, 05 Nov 2018 06:54:45 GMT

I can no longer obtain a live view. The worst is “Arlo offers zero support”! When I have attempted to contact support, all I get is the circle of doom!

Re: Arlo (VMC3030) - All 4 cameras suddenly disconnected a few days ago, won't reconnect.

Bforsythe — Mon, 05 Nov 2018 06:58:36 GMT

This forum is really helpful. Just like trying to contact support, a total deadend. I figure this is Arlo’s way of dodging accountability.

Re: Arlo (VMC3030) - All 4 cameras suddenly disconnected a few days ago, won't reconnect.

jguerdat — Mon, 05 Nov 2018 13:25:39 GMT

While it's a PITA, the fastest way to get things going is to reset the system. Remove all devices from Settings, My Dev ices. Use the Add Device button (web) or + (app) to claim the base. Sync the cameras. Update firmware as you go if prompted.