topic Re: 3 Bases. 12 Cams. One Camera Offline =( in Arlo

3 Bases. 12 Cams. One Camera Offline =(

Satoris — Wed, 28 Sep 2016 21:03:32 GMT

1) So I have 3 Base Stations, 12 Cameras, and nearly always one or two of my Cameras goes offline alternate. Offline cameras synced to different bases. If i have camera1 (Base1) offline and camera2 (Base2) ONLINE - I usualy restart Base1. After that Camera1 goes online and Camera2 guess what? Right - goes offline.

Pls help me. It's quite critical. Batteries and

2) I have different SSID format for 1 of 3 Bases.
Example:
Base1: Netgear75
Base2: Netgear52
Base3: NTGR_VMB_1234567890

Just curious: why?)

Re: 3 Bases. 12 Cams. One Camera Offline =(

jguerdat — Thu, 21 Jan 2016 13:33:21 GMT

Is it always the same cameras that go offline? That may indicate poor signal, whether distance or some sort of interference. You can try swapping cameras to see if the problem follows the camera or stays with the location.

As for the SSIDs, I'd guess it's just the manufacture date of the bases. Are they all on the same firmware?

Re: 3 Bases. 12 Cams. One Camera Offline =(

Satoris — Thu, 21 Jan 2016 13:37:04 GMT

1. Yes it always the same Cameras, but it happens even if they located in front of their bases.

2. All Bases are on the same firmware..

Re: 3 Bases. 12 Cams. One Camera Offline =(

jguerdat — Thu, 21 Jan 2016 13:41:29 GMT

You can try resetting the camera by opening and closing the battery door, power cycle the base and delete and resync the camera. If none of those help, create a trouble ticket for possible RMA.