https://community.arlo.com/t5/Arlo/Chose-basic-subscription-which-is-free-but-got-charged-1-00/m-p/1648043#M59304 <P>Not sure why that temporary charge was done since you are on the basic plan but maybe you did something that made the system think you were adding a subscription. In any case, it's just a test/placeholder that will be reversed in a few days. Many companies do this to verify that the card number is valid.</P> <P>&nbsp;</P> <P>You didn't need to do anything, including giving a card number, to set up on the free basic plan.</P> Mon, 05 Nov 2018 20:27:36 GMT jguerdat 2018-11-05T20:27:36Z https://community.arlo.com/t5/Arlo/Chose-basic-subscription-which-is-free-but-got-charged-1-00/m-p/1647947#M59287 <P>hi i just moved and when i hooked my arlo back up i had to reset everything. i chose the basic subscription which is free and arlo charged me 1.00. why?</P> Mon, 05 Nov 2018 20:27:24 GMT https://community.arlo.com/t5/Arlo/Chose-basic-subscription-which-is-free-but-got-charged-1-00/m-p/1647947#M59287 calid3291 2018-11-05T20:27:24Z https://community.arlo.com/t5/Arlo/Chose-basic-subscription-which-is-free-but-got-charged-1-00/m-p/1648043#M59304 <P>Not sure why that temporary charge was done since you are on the basic plan but maybe you did something that made the system think you were adding a subscription. In any case, it's just a test/placeholder that will be reversed in a few days. Many companies do this to verify that the card number is valid.</P> <P>&nbsp;</P> <P>You didn't need to do anything, including giving a card number, to set up on the free basic plan.</P> Mon, 05 Nov 2018 20:27:36 GMT https://community.arlo.com/t5/Arlo/Chose-basic-subscription-which-is-free-but-got-charged-1-00/m-p/1648043#M59304 jguerdat 2018-11-05T20:27:36Z