https://community.arlo.com/t5/Arlo/VMB3000-device-found-but-cannot-Name/m-p/1647752#M59246 <P><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/665653">@Goodie666</a></P> <P>Where did you purchase this system? You usually get this message when purchasing a refurbished unit where the previous owner did not remove the devices from his account before returning it, thus it is still registered to his account. You will probably need to return it or contact customer service, provide them with a bill of sale and have them remove the system from the old account.</P> <P>&nbsp;</P> <P>Brian</P> Sat, 03 Nov 2018 00:33:52 GMT brh 2018-11-03T00:33:52Z https://community.arlo.com/t5/Arlo/VMB3000-device-found-but-cannot-Name/m-p/1647714#M59238 <P>I can find my base station, &nbsp;but the next step, &nbsp;"name your arlo base station", &nbsp;produces error, "we are unanle to claim this device". What do I do?</P> Fri, 02 Nov 2018 22:30:40 GMT https://community.arlo.com/t5/Arlo/VMB3000-device-found-but-cannot-Name/m-p/1647714#M59238 Goodie666 2018-11-02T22:30:40Z https://community.arlo.com/t5/Arlo/VMB3000-device-found-but-cannot-Name/m-p/1647752#M59246 <P><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/665653">@Goodie666</a></P> <P>Where did you purchase this system? You usually get this message when purchasing a refurbished unit where the previous owner did not remove the devices from his account before returning it, thus it is still registered to his account. You will probably need to return it or contact customer service, provide them with a bill of sale and have them remove the system from the old account.</P> <P>&nbsp;</P> <P>Brian</P> Sat, 03 Nov 2018 00:33:52 GMT https://community.arlo.com/t5/Arlo/VMB3000-device-found-but-cannot-Name/m-p/1647752#M59246 brh 2018-11-03T00:33:52Z