topic Re: "Firmware update in progress. Do not remove batteries" in Arlo

"Firmware update in progress. Do not remove batteries"

BTG — Sat, 20 Oct 2018 16:47:43 GMT

I've done the controller reboot. The other cameras updated the firmware, but the same one seems to be stuborn?

Re: "Firmware update in progress. Do not remove batteries"

SuzyQueue — Sat, 20 Oct 2018 18:10:54 GMT

I'm having the same problem, and can't find an answer in the Arlo support.

Re: "Firmware update in progress. Do not remove batteries"

brh — Sat, 20 Oct 2018 20:42:32 GMT

@BTG, @SuzyQueue,

If you have power cycled your base stations and that did not fix the problem, remove the batteries from the affected cameras for a few seconds the reinsert them. This will cause the cameras to reboot. You may have to resync the cameras one at a time and then you might have to try to upgrade the firmware again.

Brian

Re: "Firmware update in progress. Do not remove batteries"

SuzyQueue — Sun, 21 Oct 2018 16:22:57 GMT

Thanks so much, Brian! That worked perfectly and I didn't even have to re-sync my camera. I really appreciate your assistance.

Sue

Re: "Firmware update in progress. Do not remove batteries"

ant — Sun, 21 Oct 2018 16:56:09 GMT

I had this problem and had to do it about ten times for each original Arlo camera connected to their original base station. 😞

Re: "Firmware update in progress. Do not remove batteries"

Tytn — Wed, 31 Oct 2018 23:09:34 GMT

Re: "Firmware update in progress. Do not remove batteries"

Tytn — Wed, 31 Oct 2018 23:10:22 GMT

It says do not remove battery

Re: "Firmware update in progress. Do not remove batteries"

jguerdat — Thu, 01 Nov 2018 00:35:23 GMT

If it's been over, say, 30 minutes, opening and closing the battery door won't hurt anything since the update failed anyways.