topic Re: Seeing rhythmic pixelation during live view and recordings in Arlo

Seeing rhythmic pixelation during live view and recordings

John73 — Fri, 26 Oct 2018 19:51:15 GMT

I have a total of 4 outdoor cameras. Pro 2, Pro and two first generation. It seems that after the recent update I am seeing a rhythmic pixelation (pulsating) during live view and recordings. Also, it doesn't matter what model of camera. I have all three models of cameras. This issue was not happening before the October update.

Re: Seeing rhythmic pixelation during live view and recordings

JessicaP — Fri, 26 Oct 2018 19:53:00 GMT

Hey @John73,

For the pixelation issue, are you experiencing this issue for your Arlo, Arlo Pro, and Arlo Pro 2 cameras? Are you seeing this issue through all different devices (phone app and web client)?

Re: Seeing rhythmic pixelation during live view and recordings

John73 — Sat, 27 Oct 2018 18:43:16 GMT

Yes it appears on the web based and phone app versions.

Re: Seeing rhythmic pixelation during live view and recordings

JessicaP — Mon, 29 Oct 2018 15:35:12 GMT

Do you see the pixelation issue when viewing through your mobile data on your phone? If not, you might need to restart your router to make sure you have a stable internet connection when viewing the videos live.

Re: Seeing rhythmic pixelation during live view and recordings

John73 — Mon, 29 Oct 2018 23:01:06 GMT

I already restarted the base unit and it happens through my WiFi at home or mobile data. I didn’t have this problem until after the latest update.

Re: Seeing rhythmic pixelation during live view and recordings

John73 — Mon, 29 Oct 2018 23:02:31 GMT

Sorry misread the question I will try restarting the router.