Batteries are dead for the third time, cameras offline

kaizen099 — Mon, 29 Oct 2018 15:50:18 GMT

Hello, I would like to return my Arlo system for a refund. I have already spend $100 on batteries and have gone through all trouble shooting steps. My batteries are dead again and I will not once again reset the system, change the batteries on all 5 cameras and resync the cameras only for me to have to repeat the process once again when the base station goes "offline" again. I would then need to travel to my mothers house and repeat this process. This will be the third time I do this and I just don't want to do it anymore. Any help would be appreciated.

Thanks

Re: Batteries are dead for the third time, cameras offline

jguerdat — Mon, 29 Oct 2018 15:50:33 GMT

The only refunds are through the store you bought from. However, you do have a warranty which you can invoke by opening a case with support here. You can also provide details such as what you've tried and what you see here - we may be able to help. STart with what the LEDs on the base are showing and what signal strength the cameras have.

topic Batteries are dead for the third time, cameras offline in Arlo

Batteries are dead for the third time, cameras offline

Re: Batteries are dead for the third time, cameras offline