topic My Arlo Base Station Internet Is Down in Arlo

My Arlo Base Station Internet Is Down

Harlanq — Mon, 29 Oct 2018 18:48:32 GMT

Hi,

I have two VMB3000 located in 2 different places. The internet indicator seems turn to orange at the same time. (Around Last Friday? ) I have tried to reboot and reset all my arlos but still not working.

My WiFi and cables works fine.

Any advice to solve it?

Thanks

My Arlo Base Station Internet Is Down

jguerdat — Mon, 29 Oct 2018 18:48:53 GMT

Sounds like something about your ISP may have changed. Who owns the routers - you or the ISP? If the ISP, have them verify that ports 80, 123 and 443 to arlo.netgear.com are open.

My Arlo Base Station Internet Is Down

Harlanq — Mon, 29 Oct 2018 18:49:03 GMT

Thanks for your reply,

I tried this www.yougetsignal.com on one of my arlo.

Seems like 80 and 443 are open but 123 is closed.

I will try the other one tomorrow.

So what should I do? Contact ISP to fix this? Any tools I can try to deal with it?

My Arlo Base Station Internet Is Down

jguerdat — Mon, 29 Oct 2018 18:49:13 GMT

If it's an ISP=owned router, you'll have to contact them for help.