topic Re: H7 False alerts every night in Arlo

H7 False alerts every night

Thecoons — Mon, 15 Oct 2018 01:10:56 GMT

I have an H7 working with the Netgear Nighthawk R7000 running firmware version V1.0.6.28_1.83.

I have read all the other discussion threads regarding false alerts but have not found help with my problem. I am receiving false motion alerts every night (5 or 6 of them). A few during the day from time to time but mostly at night. I have adusted the sensitivity many times but nothing seems to help.

I am running an old firmware version because the newer versions of Nighthawk firmware will not support Arlo and I don't have an Arlo router.

Thanks for any help you can offer.

Re: H7 False alerts every night

ShayneS — Wed, 17 Oct 2018 00:10:33 GMT

Thecoons,

Have you tried to re-position the camera & adjust the sensitivity? What are the false alerts your camera is picking up? cars etc.

Re: H7 False alerts every night

Thecoons — Mon, 22 Oct 2018 10:58:44 GMT

Yes I have adjusted the sensitivity all the way down. The camara in inside on the wall about 6 1/2 from the floor facing a large open room. The shades are closed at night so it isn't seeing cars or anything outside.

I was wondering if my router firmware was relevant. I am not using an Arlo router. I am using an older version of firmware on my Nighthawk router.

Thanks!

Re: H7 False alerts every night

ShayneS — Wed, 24 Oct 2018 21:26:06 GMT

Thecoons,

Unfortunately, to benefit form updated or enhanced features, you will need the option to apply present and future firmware updates.

Re: H7 False alerts every night

Thecoons — Wed, 24 Oct 2018 23:46:35 GMT

Thank you for your response. I didn't know if the firmware version had anything to do with false alerts. The reason I haven't updated firmware for my Nighthawk router is the new firmware version does not support Arlo cameras any longer and I do not have an Arlo router. It dounds like I need to bite the bullet and purchase a router instead of trying to continue using my Netgear Nighthawk. Would you agree with this assessment?

Thanks!

Re: H7 False alerts every night

jguerdat — Thu, 25 Oct 2018 00:14:14 GMT

I was part of the R7K Arlo testing and can vouch for the myriad of problems that caused it to be canceled. I would VERY strongly reommend that you update the router firmware immediately and purchase a base to use your cameras on. There's absolutely no reason to continue to try to use the router as a base.