topic Re: Computer doesn't recognize Base Station in Arlo

Computer doesn't recognize Base Station

dragon13 — Wed, 17 Oct 2018 16:11:03 GMT

I have the base station (Model: VMS3420) pluged into my Netgear router. Lights are on, on both units. When I try to have computer sync with base station it states "can not find". All are within a foot of eachother. Why?

Re: Computer doesn't recognize Base Station

brh — Wed, 17 Oct 2018 16:11:16 GMT

@dragon13

Login to your account either in the app or on the website, (https://arlo.netgear.com/#/login). After logging in on the Device page, Add Device. Select your base station, followed by syncing the cameras one by one.

Brian

Re: Computer doesn't recognize Base Station

dragon13 — Wed, 24 Oct 2018 19:03:37 GMT

Brian:

That's what I've been doing but the base station isn't getting reconized by computer. It tells me to go back and see instructions and start over. Why is the question?

Re: Computer doesn't recognize Base Station

jguerdat — Wed, 24 Oct 2018 19:07:43 GMT

What are the LEDs on the base showing? Both power and Internet LEDs must be green.

Re: Computer doesn't recognize Base Station

dragon13 — Wed, 24 Oct 2018 19:59:42 GMT

Both lights are green. I'm giving up and sending all back. Thanks for trying to help.

Re: Computer doesn't recognize Base Station

ShayneS — Thu, 25 Oct 2018 23:36:00 GMT

dragon13,

To add to what jguerdat & brh mentioned, Have you tried to reboot the base station? You can also try to use a different port on router to the base station. If needed, you can perform a factory reset by plugging it in, let it boot, then press and hold reset until the LED lights flash amber.