topic Re: iPad app not refreshing video in Arlo

My IPad App Is Not Refreshing Video

mksmith — Tue, 23 Oct 2018 20:23:42 GMT

Every since the iPad app has been updated the it will not display live video. You hear the audio but video just displays a screen shot.

My IPad App Is Not Refreshing Video

Oddu — Wed, 24 Oct 2018 18:44:44 GMT

Hello.

afther uppgrading to new version on the my Ipad pro 12,9 nothing works!

Thers no live stream, and on the Ipad pro 12,9 i cant access cameras. On my old Ipad 2 it works with some issus, problems to connect the cameras!

It seems this uppgrade has problems , please revert unntil you have fixed this!

Update , made my cameras not work on ipad pro

Ian11 — Mon, 22 Oct 2018 20:59:31 GMT

After the most recent update my cameras live stream on my computer and iphone but not on my ipad pro. Anyone help?

Live View Is Still Not Working After Update

Retired_Member — Thu, 25 Oct 2018 18:16:18 GMT

App ver 2.6.0 It’s day 2 and live view is still not working.

Re: Live view still not working after update

JaneM — Tue, 23 Oct 2018 00:37:53 GMT

—I used to be able to see all 5 cameras at once. Now, each camera has a huge view.

—Live view still does not work

Strongly dislike this update.

Re: Live view still not working after update

Retired_Member — Tue, 23 Oct 2018 00:40:30 GMT

@JaneM wrote:

—I used to be able to see all 5 cameras at once. Now, each camera has a huge view.

—Live view still does not work

Strongly dislike this update.

How is your video quality from your library? Is it less sharp than before? My Pro 2 videos look like my Pro videos. Definitely not 1080p.

Re: Live view still not working after update

JaneM — Tue, 23 Oct 2018 00:42:20 GMT

Yes, video quality is not sharp at all. It looks like someone smeared grease on the camera. Sound quality is fine.

‘Strongly dislike this update.

Live Streaming not working on App since Update to V 2.6.0

kahnnico — Tue, 23 Oct 2018 13:14:59 GMT

Hello

Since recent update of the Arlo App to V 2.6.0 Live stream is not working any more on iPad pro ( iOS 12.01) (working fine since 2 years now!) but works fine on iPhone X (iOS 12.01). This is the case for my 5 Arlo Q plus Cams.

Lates firmware on all cams, reinstalled the App several times no result.

Live stream on browser is fine.

Has anyone an idea ?

Re: Live Streaming not working on App since Update to V 2.6.0

Pokiemom — Tue, 23 Oct 2018 13:28:33 GMT

I too am having issues. My system would shut down, couldn't get live streaming on my Android phone. Now, on my phone, I see an option below the video screen for "Hub and Bridge Settings" and my only options are "Cancel" and "Restart". I no longer see my battery life indicator when viewing video, and there is significant lag instead of real time capture.

Re: Live view still not working after update

Retired_Member — Tue, 23 Oct 2018 15:05:05 GMT

It’s day 3 and I still have no live video.

Arlo pro 2 App not working on IPad

Sussexdude1 — Tue, 23 Oct 2018 17:05:53 GMT

In the last few days I can not get live cameras on my iPad, works on iPhone and pc fine. I have removed and re installed the app and rebooted the Arlo hub.

Any ideas?

Re: Arlo pro 2 App not working on IPad

Retired_Member — Tue, 23 Oct 2018 18:24:45 GMT

Yes same here there’s no live video on my ipad pro (ios 12). I only get live audio.

So you’re saying you get live video on app ver 2.6.0 on your iphone and not iPad?

Did you notice the video in your library is lower resolution?

Re: Arlo pro iPad software wont allow live view.

Kluds — Tue, 23 Oct 2018 18:30:33 GMT

Live view won’t work on my iPad - it works fine on my iPhone. I have two cameras, one is plugged in, the other is on battery power - both have the same problem. I get live video in the Camera Positioning function but when I go to live view, I just get a static image. If I press the record icon and then view the video, it shows motion. So, the camera is working fine but the UI on the iPad won’t display the live feed.

I’ve uninstalled and reinstalled the app (and restarted my iPad) several times - no change. All settings match the settings on my iPhone.

Re: Arlo pro 2 App not working on IPad

Sussexdude1 — Tue, 23 Oct 2018 19:05:33 GMT

Yes my problem is with IPad Pro as well, I think it is ok on my iPad though will need to check, all up to date with latest versions.
And yes resolution on IPad Pro if I go into set up to check camera is very poor ?

Re: iPad app not refreshing video

ShayneS — Tue, 23 Oct 2018 20:25:49 GMT

mksmith,

Have you tried to reboot your base station and uninstall/re-install the Arlo Mobile App? Does your live video display on the web portal?

Re: iPad app not refreshing video

mksmith — Tue, 23 Oct 2018 20:49:08 GMT

I have rebooted the base but there was no change. The live video does not display but you hear audio. Have uninstalled and reinstalled app still does not work. Works in IE on windows system. Works correctly on iPhone.

Re: Arlo pro 2 App not working on IPad

Retired_Member — Tue, 23 Oct 2018 20:49:47 GMT

So it’s not just me. I have my video set to record Best Video. Paid for Arlo Pro 2 and getting Arlo Pro video quality.

Re: iPad app not refreshing video

mksmith — Tue, 23 Oct 2018 21:43:28 GMT

The iPad I am using is the iPad Pro 2. The app does not work in live mode. I tried it on the smaller iPad and it worked. So it is only on the larger iPad the app does not work in live mode.

Live Streaming not working on iPad Pro - Arlo app version 2.6.0

ToastyFlake — Wed, 24 Oct 2018 01:00:17 GMT

Live view has quit working on iPad Pro with the new Arlo app. When you choose live view, the ".Live" indicator comes on but only a still picture of the last image taken shows on the screen. Playback of recordings works and if you take a live video or picture that works also. Live view works fine on iPhone Xs Max and on PC browser.

Re: Arlo pro iPad software wont allow live view.

ERICKSEN — Wed, 24 Oct 2018 01:19:10 GMT

I am also unable to view live streaming on iPad. I have also uninstalled app, etc. any more suggestions