topic Re: Arlo iPad Pro I have lost the ability to view live camera views in Arlo

Arlo iPad Pro I have lost the ability to view live camera views

daddio1954 — Tue, 23 Oct 2018 17:37:09 GMT

On my iPad Pro I have lost the ability to view live camera views. I can record them however. On my iPhone X I have no issues. I have restarted the base station and reloaded the App on my iPad but it makes no difference. What happened when you updated your app? How can this issue be resolved?

Re: Arlo iPad Pro I have lost the ability to view live camera views

Terk — Tue, 23 Oct 2018 17:37:34 GMT

Many people have said the Arlo Baby stopped transmitting audio to the app after the update, with my Q Plus cameras everything seems to work except i stop receiving audio when i try to transmit and a single preview takes up the entire screen so I have to scroll to get to any other camera were i used to get 4 camera previews on the screen at once in the previous app.

Re: Arlo iPad Pro I have lost the ability to view live camera views

JamesC — Tue, 23 Oct 2018 17:37:55 GMT

daddio1954,

Are you seeing an error message when you live view the camera? What is indicating you have lost the ability to live view?

JamesC

Re: Arlo iPad Pro I have lost the ability to view live camera views

daddio1954 — Tue, 23 Oct 2018 18:08:55 GMT

Hi JamesC,
No there are no error messages…just a frozen “Still” image. Sometimes when I leave and come back to the camera images, there is a new image from the time I was trying to view “live”. I can never see moving images except for when I record. This is only on my iPad …my iPhone works fine.

Tom

Re: Arlo iPad Pro I have lost the ability to view live camera views

JamesC — Tue, 23 Oct 2018 20:28:00 GMT

daddio1954,

What model iPad are you using and what OS version is it running?

JamesC

Re: Arlo iPad Pro I have lost the ability to view live camera views

daddio1954 — Tue, 23 Oct 2018 20:31:40 GMT

Hi,

My iPad Pro model number is: ML0Q2LLA which I beleive is a second generation. The software is OS 12.0.1 which is the most up to date.

Tom

Re: Arlo iPad Pro I have lost the ability to view live camera views

JamesC — Wed, 31 Oct 2018 17:06:40 GMT

daddio1954,

A new verson of iOS has been released (12.1), do you still experience the same behavior after installing the latest version of iOS?

JamesC

Re: Arlo iPad Pro I have lost the ability to view live camera views

daddio1954 — Wed, 31 Oct 2018 17:19:18 GMT

No it doesn’t work. I tried, thank you!

Re: Arlo iPad Pro I have lost the ability to view live camera views

daddio1954 — Mon, 05 Nov 2018 01:36:56 GMT

BTW, I just erased my iPad-all settings and data but it did not have any effect on my Arlo’s cameras.

Re: Arlo iPad Pro I have lost the ability to view live camera views

JamesC — Tue, 06 Nov 2018 18:47:16 GMT

daddio1954,

The engineering team is requesting more information. Please see the following:

1. Go to Settings > General > About
2. Provide Model Region SKU (i.e. MT8U2LL)
3. Tap on 'Model' to review the "A" number
4. Provide "A" number (i.e. A1920)
5. https://www.theiphonewiki.com/wiki/Models

Also, does this behavior occur in both landscape and portrait mode?

JamesC

Re: Arlo iPad Pro I have lost the ability to view live camera views

daddio1954 — Tue, 06 Nov 2018 19:20:07 GMT

Hi JamesC,

I am grateful to know that your team is working on this issue! Thank you and them!

The model SKU # is ML0Q2LL/A

‘The requested Model “A” number is: A1584.

The problem occurs in both portrait and landscape views. Even when I have expanded to full view the image turns to portrait but stays frozen.

Re: Arlo iPad Pro I have lost the ability to view live camera views

JamesC — Tue, 06 Nov 2018 21:29:21 GMT

daddio1954,

Thanks for the information.

One last thing, do you have bluetooth turned on on the iPad? If so, does turning it off change the behavior?

JamesC

Re: Arlo iPad Pro I have lost the ability to view live camera views

daddio1954 — Tue, 13 Nov 2018 14:36:37 GMT

Hi JohnC,
I turned off Bluetooth, reset the base station and reloaded my Arlo app but it made no difference. Thank you for you perseverance. Tom

Re: Arlo iPad Pro I have lost the ability to view live camera views

JessicaP — Wed, 14 Nov 2018 21:58:57 GMT

Hey @daddio1954,

Just to make sure, have you tried to force close the app and launch the app when in portrait mode? Are you still experiencing a problem even after that?

Re: Arlo iPad Pro I have lost the ability to view live camera views

daddio1954 — Wed, 14 Nov 2018 22:14:25 GMT

Hi Jessica,

I tried this solution when the app was in expanded "live" mode and when it wasn't expanded as well as not "live" and all in portrait position but there is still no change. Ironically, each time I reopened the app, I could see that the new image showed a change because of the different times I activated "live"...different shadows and different tree branch positions. So, initially, the camera records an image but it just won't play video. Thank you. Everytime yoyu send a new idea I am very hopeful that it willl work.

Re: Arlo iPad Pro I have lost the ability to view live camera views

JessicaP — Thu, 15 Nov 2018 21:03:06 GMT

Our development team is currently investigating the issue. We will provide an update as soon as we have more information to share with the community.

Re: Arlo iPad Pro I have lost the ability to view live camera views

daddio1954 — Thu, 15 Nov 2018 21:06:04 GMT

Thank you! I’m hopeful for a swift resolution 👍🏼😊

Re: Arlo iPad Pro I have lost the ability to view live camera views

daddio1954 — Thu, 29 Nov 2018 15:44:58 GMT

Hi!

Obviously you have made some changes. My iPad pro works very well again!

Tom