topic Re: Base station losing connection to internet and cameras. Showing offline in Arlo

Base station losing connection to internet and cameras. Showing offline

maddidaddi — Mon, 22 Oct 2018 10:44:51 GMT

The new update has killed my system. My base station goes offline constantly. My camera's lose connection constantly which kills their battery. My system is useless, I cannot trust it

Re: Base station losing connection to internet and cameras. Showing offline

Runner56 — Mon, 22 Oct 2018 14:56:56 GMT

Agree, the new update has all but killed the Arlo system. Base station continually loses connection to cameras, cameras fail to record. Did not have any such problems prior to update. Arlo system is bricked. Will now tells businesses, friends and family who were about to purchase Arlo to forget same. Find another product. Maybe Arlo will fix this but based on overall responses in customer support, highly unlikely.

Re: Base station losing connection to internet and cameras. Showing offline

Runner56 — Mon, 22 Oct 2018 14:57:30 GMT

Re: Base station losing connection to internet and cameras. Showing offline

ShayneS — Wed, 24 Oct 2018 21:15:34 GMT

maddidaddi,

What version is your base station & cameras currently running? Have you tried to reboot your base station?

Re: Base station losing connection to internet and cameras. Showing offline

maddidaddi — Wed, 24 Oct 2018 22:53:37 GMT

I was told I have a faulty base station. I have an RMA email which I completed. But I have not received the RMA information email on how to actually return my device

Re: Base station losing connection to internet and cameras. Showing offline

ShayneS — Thu, 25 Oct 2018 16:39:41 GMT

maddidaddi,

Have you contacted support regarding the case number to provide the information for the return?

Re: Base station losing connection to internet and cameras. Showing offline

Runner56 — Sat, 03 Nov 2018 11:43:11 GMT

SOLUTION FOUND. Using Arlo wireless. Could not keep internet connection on Arlo base. No video recordings with cameras only notices. Contacted support. Nothing worked so support sent replacement base. New base installed. Same problems.
Then I noticed similar complaints from others on here. I researched and almost all had one same common denominator. All including myself had upgraded to the Arlo Smart plan. That subscription up grade is exactly the time my problems began.
I quickly cancelled my Smart plan subscription and went back to the free basic plan. Within 2 minutes I had full uninterrupted base station connection and video recording of all events on all cameras.
The problem is Arlos Smart Plan subscription, it wreaks havoc with internet connections and video recording. Use the free basic plan only until Arlo gets their Smart Plan software fixed.