topic Re: Can't log in internationally (specifically Czech republic) in Arlo

Can't log in internationally (specifically Czech republic)

Aussymatt — Wed, 17 Oct 2018 22:14:09 GMT

Hi i travel Alot and have never had any issues viewing arlo from 15 different countries. The problem seems to be i can log in but all it says is getting status and does not go any further. Ive logged in via wifi and also through the local vodaphone micro sim card. Internet ect works fine and fast its just arlo that i have issues with. Not sure if i need to turn location on phone etc. Running a galaxy s7. Tried logging in also to a iphone 7 same issue.

Re: Can't log in internationally (specifically Czech republic)

JessicaP — Wed, 17 Oct 2018 22:14:20 GMT

Hey @Aussymatt,

Are you using the app to login to Arlo or are you using the web through your phone?

Re: Can't log in internationally (specifically Czech republic)

Aussymatt — Thu, 18 Oct 2018 01:56:59 GMT

On both phones i tried using the app. Havent tried through the web thanks

Re: Can't log in internationally (specifically Czech republic)

Aussymatt — Mon, 22 Oct 2018 11:39:17 GMT

Ok so looks as though app has been updated. I can see base station states that its armed yet all cameras now display status as offline. Obviously i cant reset each camera manually as im overseas. Any ideas?

Re: Can't log in internationally (specifically Czech republic)

Aussymatt — Mon, 22 Oct 2018 11:42:09 GMT

Re: Can't log in internationally (specifically Czech republic)

JessicaP — Mon, 22 Oct 2018 16:11:18 GMT

You cannot restart your cameras remotely as you need to be in the same WiFi network as your camera. But you can restart your Base Station through the "Device Settings" on the Arlo app.