topic Re: Arlo stuck getting status in Arlo

Arlo stuck getting status

Meme2 — Sun, 21 Oct 2018 23:04:22 GMT

My devices all show getting status. HELP. I've delete app and reloaded. I've turned router off and back on. I've unplugged from wall. What else can I do to get this to work????

Re: Arlo stuck getting status

maddidaddi — Sun, 21 Oct 2018 23:28:08 GMT

same. base station and cameras keep dropping internet and connections. base station shows offline.

Re: Arlo stuck getting status

JessicaP — Wed, 24 Oct 2018 17:49:17 GMT

Hey @Meme2 and @maddidaddi,

Is this happening when checking through the web version? Try to power cycle your base station to see if that fixes the issue. You can read here on how to do that: My Arlo base station is offline; how can I troubleshoot it?

Re: Arlo stuck getting status

maddidaddi — Wed, 24 Oct 2018 22:56:06 GMT

I was given an RMA email to send my device back. But never got the follow up with rma # and instructions

Re: Arlo stuck getting status

maddidaddi — Wed, 24 Oct 2018 22:57:09 GMT

Did a factory reset. Did not help. Power cycles randomly. Searching for devices. Etc

Re: Arlo stuck getting status

JessicaP — Thu, 25 Oct 2018 15:03:57 GMT

I'll PM you so I can have someone on the support team help you further with your RMA.