https://community.arlo.com/t5/Arlo/Arlo-Wireless-Battery-Life-Stinks-and-so-does-customer-support/m-p/1642521#M58240 <P>I installed my Arlo wireless (not Pro) system about 6 weeks ago, with three cameras.&nbsp; Two of the cameras are working fine.&nbsp; The third has had problems from the start.&nbsp; It wouldn't stay connected to the system, and it burned through batteries like crazy.&nbsp; I have done all the troubleshooting steps.&nbsp; Power cycled the system and the camera.&nbsp; Swapped the camera with another one in a different location, to isolate whether it was a location issue or camera issue.&nbsp; The problem persisted witth the camera, so it wasn't a location issue.&nbsp; The tech expert assured me that after completing all these steps, if it continued to burn through batteries, they would replace the camera.&nbsp; Two weeks have passed, and the camera batteries are dead again.&nbsp; I contacted support, and guess what?&nbsp; In the time since my last call, the firmware on my two good cameras has been updated.&nbsp; The dead camera could not be updated.&nbsp; Now they want me to burn through yet another set of batteries to update the firmward on the bad camera, to see if that is the problem.&nbsp; Anyone see any issues with this logic?&nbsp; The camera obvoiusly burned through batteries regardless of the firmware version, since they all started out on the same version.&nbsp; I am so incredibly frustrated right now that I can barely type!&nbsp;</P> Tue, 23 Oct 2018 19:17:14 GMT Retired_Member 2018-10-23T19:17:14Z https://community.arlo.com/t5/Arlo/Arlo-Wireless-Battery-Life-Stinks-and-so-does-customer-support/m-p/1642521#M58240 <P>I installed my Arlo wireless (not Pro) system about 6 weeks ago, with three cameras.&nbsp; Two of the cameras are working fine.&nbsp; The third has had problems from the start.&nbsp; It wouldn't stay connected to the system, and it burned through batteries like crazy.&nbsp; I have done all the troubleshooting steps.&nbsp; Power cycled the system and the camera.&nbsp; Swapped the camera with another one in a different location, to isolate whether it was a location issue or camera issue.&nbsp; The problem persisted witth the camera, so it wasn't a location issue.&nbsp; The tech expert assured me that after completing all these steps, if it continued to burn through batteries, they would replace the camera.&nbsp; Two weeks have passed, and the camera batteries are dead again.&nbsp; I contacted support, and guess what?&nbsp; In the time since my last call, the firmware on my two good cameras has been updated.&nbsp; The dead camera could not be updated.&nbsp; Now they want me to burn through yet another set of batteries to update the firmward on the bad camera, to see if that is the problem.&nbsp; Anyone see any issues with this logic?&nbsp; The camera obvoiusly burned through batteries regardless of the firmware version, since they all started out on the same version.&nbsp; I am so incredibly frustrated right now that I can barely type!&nbsp;</P> Tue, 23 Oct 2018 19:17:14 GMT https://community.arlo.com/t5/Arlo/Arlo-Wireless-Battery-Life-Stinks-and-so-does-customer-support/m-p/1642521#M58240 Retired_Member 2018-10-23T19:17:14Z https://community.arlo.com/t5/Arlo/Arlo-Wireless-Battery-Life-Stinks-and-so-does-customer-support/m-p/1643919#M58445 <P>Hey @Retired_Member,</P> <P>&nbsp;</P> <P>Sorry to hear the experience you are going through. Feel free to PM me your case info so I can escalate your case and have someone assist you further.</P> Tue, 23 Oct 2018 20:20:22 GMT https://community.arlo.com/t5/Arlo/Arlo-Wireless-Battery-Life-Stinks-and-so-does-customer-support/m-p/1643919#M58445 JessicaP 2018-10-23T20:20:22Z