topic Re: Can not create a new mode or change recording time in Arlo

I Can Not Create A New Mode Or Change Recording Time

Mulato — Fri, 19 Oct 2018 17:02:58 GMT

HW Version VMB3500r4 Firmware 1.11.9.0_26520

When a change the recording time it wont save; when I create a new Mode after going through all the steps once a try to save it it will buffer but wont save any changes.

Re: Can not create a new mode or change recording time

ShayneS — Fri, 19 Oct 2018 17:04:39 GMT

Mulato,

Have you tried to reboot the base station and test again? Also, are you trying to create the mode on the Arlo Mobile App or the web portal? If doing this on the app, can you try and create the mode on the web.

Re: Can not create a new mode or change recording time

Mainebula — Fri, 19 Oct 2018 18:07:07 GMT

I have done both.. still cant save mode on pc or app.. I have reset, reboot, removed mobile app and reinstall.. still nothing...
Now it has gone back to being stuck on getting status on the android app. Shows on mobile app but wont save new modes....
Please HELP

Re: Can not create a new mode or change recording time

ShayneS — Fri, 19 Oct 2018 20:20:23 GMT

Mulato,

What version of firmware is your system currently running? Have you performed a Factory Reset After the base station has updated?

Re: Can not create a new mode or change recording time

Mulato — Fri, 19 Oct 2018 20:57:04 GMT

Shayne S,

I reboot the system but no changes; still the same issue.

HW Version VMB3500r4

Serial Number 5BF3877TA6B54

Firmware 1.11.9.0_26520

Re: Can not create a new mode or change recording time

ShayneS — Fri, 19 Oct 2018 21:07:18 GMT

Mulato,

A factory reset & a reboot are two different options. When did you last factory reset the base station by pressing the small reset button for 10 sec? I have provided the link here - How To Perform A Factory Reset