Arlo Turns On Automatically

ArloUser98 — Thu, 18 Oct 2018 22:15:23 GMT

Hi,

i bought an arlo system last year (3 cameras + router) and have a question. Over 2 month ago the camera started to turning on automatically. When i heard the click when the camera goes on and saw the red light (when it is dark) i turned it off. Then i contacted the support. First i got no ticket number. After two weeks i tried it an got one. But now everytime I ask what is with my ticket they say somebody will contact me... this takes now 2 month. Now they dont answer anymore to my ticketnumber 😞 I dont use the cameras since that and got no info what happend. When i start the cameras they go on automatically. A fried said that it could be the cameras where hacked. That would be ok, but i need the infos what happend. Then i could throw the cams into trash. But now i dont know what is with the cameras. Does anybody had similar Problems? Thx.

Re: Arlo turns on automatically

TomMac — Thu, 18 Oct 2018 12:44:08 GMT

Not hacked, but there was an older bug that did this....

so, check and make sure you FW is up to date, and it wouldn't hurt to change you pw too.

Power button reboot the base and if it continues, I would use remove device , remove all cameras and then base.... then bring them all back as new ( base first )

This will rebuild all the modes and settings ...things should be good then

topic Re: Arlo turns on automatically in Arlo

Arlo Turns On Automatically

Re: Arlo turns on automatically