topic Arlo App keeps Logging Out In Back End Of Andriod Phone in Arlo

Arlo App keeps Logging Out In Back End Of Andriod Phone

ArloSydney — Wed, 17 Oct 2018 21:46:49 GMT

I use an android phone (Oppo), the issue is if I open Arlo app and just quit to use another App (the Arlo app will be running at back end), it is ok for a few minutes, however after maybe 1 or 2 hours when I click into Arlo app, it logged me out automatically and I need to log in again.

the issue is when it log out, it won't send me push notification if there is a motion deteted.

How do I solve above issues? Does anyone have same issue? I have already disabled battery saving on Arlo app and all other settings will disable Arlo from running at back end.

Arlo App keeps Logging Out In Back End Of Andriod Phone

ShayneS — Wed, 17 Oct 2018 21:47:20 GMT

ArloSydney,

Do you have the latest version of the Arlo Mobile App installed on your phone? I have attached a link with the Arlo Firmware release notes here - Arlo Firmwre release Notes

Re: Arlo App keeps Logging Out In Back End Of Andriod Phone

ArloSydney — Wed, 17 Oct 2018 22:43:38 GMT

I always update the App in my phone automatically, so it should have latest version.

Re: Arlo App keeps Logging Out In Back End Of Andriod Phone

ShayneS — Thu, 18 Oct 2018 16:32:42 GMT

ArloSydney,

Have you tried contacting customer support regarding this issue? I have attached the link below for you - Arlo Tech Support

Re: Arlo App keeps Logging Out In Back End Of Andriod Phone

clintola1 — Sat, 22 Dec 2018 07:24:53 GMT

I'm having this problem all the time, except on iOS. I am not logging out of the app, I'm just switching off to another app and after a while the Arlo app will just log me out and I will stop receiving notifications. It's highly irritating. I haven't seen any real solutions yet.