topic Re: 2 devices only 1 device has push notification in Arlo

2 devices only 1 device has push notification

GamingGoat — Wed, 28 Sep 2016 21:06:04 GMT

All this was working fine before your new UI -

I have 2 devices in the same wifi one with 4 cams, and the other with 3 cams, one of the device has the "Push notification" available for the cameras, whereas the original 1st device only gives me "email" notification. What gives?? How do I display the "push" notification for the 1st device??

Re: 2 devices only 1 device has push notification

GamingGoat — Sun, 14 Feb 2016 22:59:41 GMT

here's the thing. The iOS UI doesn't show me the Push Notification option, but the Web UI does, so only way to fix it is via the Web UI.

Re: 2 devices only 1 device has push notification

JamesC — Wed, 17 Feb 2016 16:15:44 GMT

GamingGoat,

I was unable to replicate this issue using an ipad 2. What model/version iOS device are you seeing this behavior on? Is your Arlo mobile app updated to the latest version?

JamesC

Re: 2 devices only 1 device has push notification

GamingGoat — Wed, 17 Feb 2016 16:25:06 GMT

Version 2.02

iOS 9.2.1

I have 2 routers on same wifi and one does not show it. I can view the same UI on the web and it shows me the option to check mark "Push Notification" on the iOS it does not.

Re: 2 devices only 1 device has push notification

GamingGoat — Wed, 17 Feb 2016 16:26:10 GMT

Adding: iPhone 6

Re: 2 devices only 1 device has push notification

JamesC — Thu, 18 Feb 2016 22:26:40 GMT

GamingGoat,

Consider reinstalling the Arlo app to further isolate the issue. If you are still having trouble, please take a screenshot of the issue and attached it here.

JamesC