https://community.arlo.com/t5/Arlo/Arlo-Base-Station-48935A75A50FC-I-have-a-new-router-and-the/m-p/1050146#M5783 <P>This sounds like perhaps you're using the app to attempt setup but the device is on 3/4G rather than the same network as the base. Can you verify this? &nbsp;All devices must be on the same network for initial setup. &nbsp;After that, Internet access is all you need.</P><P>&nbsp;</P><P>BTW, this is the area for the Q camera, not the wireless ones.</P> Mon, 15 Feb 2016 13:10:08 GMT jguerdat 2016-02-15T13:10:08Z https://community.arlo.com/t5/Arlo/Arlo-Base-Station-48935A75A50FC-I-have-a-new-router-and-the/m-p/1049961#M5782 <P>I have a new router and my Arlo Netgear base station is not connecting to my internet. All i am getting is the green power light from the base station. I already reset the base station and am going into new startup for the base station with no luck as it's trying to find a connection. How can I do a new set up so I can put in the correct router info into my Net Gear Arlo account in the hopes everything will hook up like it did before. I alreadt double checked all of the wires.</P> Wed, 28 Sep 2016 21:06:17 GMT https://community.arlo.com/t5/Arlo/Arlo-Base-Station-48935A75A50FC-I-have-a-new-router-and-the/m-p/1049961#M5782 lamers99 2016-09-28T21:06:17Z https://community.arlo.com/t5/Arlo/Arlo-Base-Station-48935A75A50FC-I-have-a-new-router-and-the/m-p/1050146#M5783 <P>This sounds like perhaps you're using the app to attempt setup but the device is on 3/4G rather than the same network as the base. Can you verify this? &nbsp;All devices must be on the same network for initial setup. &nbsp;After that, Internet access is all you need.</P><P>&nbsp;</P><P>BTW, this is the area for the Q camera, not the wireless ones.</P> Mon, 15 Feb 2016 13:10:08 GMT https://community.arlo.com/t5/Arlo/Arlo-Base-Station-48935A75A50FC-I-have-a-new-router-and-the/m-p/1050146#M5783 jguerdat 2016-02-15T13:10:08Z