topic Arlo Mobile App Can't Get Video in Arlo

Arlo Mobile App Can't Get Video

Chiroe96 — Mon, 15 Oct 2018 20:49:02 GMT

When I get notifications of motion on my cameras and go to the app to check the camera, I don't get video. I get stills instead, however, when I check the cameras on my laptop, I get video just fine. Is there an update for the app to resolve this problem? This issue only occurs when trying to view motion notifications on my iPhone.

Arlo Camera Video Clips Not Recording In App

richmoorejr9331 — Mon, 15 Oct 2018 22:34:47 GMT

My cameras do not record videos. When i open the app to review recent videos, I don’t get movies, I get snapshots sometimes and no recordings at other times.

Arlo capturing stills not vid

Cubbiebear16 — Sun, 14 Oct 2018 00:16:33 GMT

All of a sudden, all 3 of our Arlo cameras are taking still pictures instead of videos. Is there something I can do?

Arlo Mobile App Can't Get Video

Streak2 — Mon, 15 Oct 2018 20:49:17 GMT

Which model Iphone do you have and what version of IOS?

Re: Arlo camera videoclips not recording in app

ShayneS — Mon, 15 Oct 2018 22:36:25 GMT

richmoorejr9331,

Have you checked the web portal to see if your videos are there? Also, is the running man logo black or grey?

Re: Arlo capturing stills not vid

ShayneS — Mon, 15 Oct 2018 23:03:32 GMT

Hi Cubbiebear16,

Have you tried to reboot your base station and test again?

Re: Arlo capturing stills not vid

Cubbiebear16 — Tue, 16 Oct 2018 23:46:00 GMT

Yes, it rolls as though it’s playing the captured video but only plays stills on all 3 cameras.

Re: Arlo Mobile App Can't Get Video

Cubbiebear16 — Fri, 19 Oct 2018 18:02:56 GMT

Sorry- didn’t see your question earlier. I have the iPhone XS Max running iOS 12.

Re: Arlo Mobile App

ShayneS — Fri, 19 Oct 2018 18:14:18 GMT

The engineering team is aware and is currently investigating and working toward a resolution for this issue. We apologize for any inconvenience this has caused, while we work toward a resolution, we recommend using a browser to view videos. I will provide an update as soon as I have more information.

Re: Arlo Mobile App

Streak2 — Fri, 19 Oct 2018 21:23:19 GMT

There has been an issue with playing recordings on any of the new Iphone XS series of phone. As Shayne said Arlo is aware of this.