topic Re: Arlo disconnects from modem in Arlo

Arlo disconnects from modem

gbloom8059 — Sat, 13 Oct 2018 02:32:49 GMT

New unit just out of the box with 4 cameras. Base connects to the router (ATT2wire) then connects to the internet and begins talking with the cameras, then after 3 or 4 minutes it disconnects from the internet and router. I unplug the power from the base unit and it powers up, reconnects and begins the cycle again. I have done this five times now with the same results....Any help would be appriciated.

Thank You

Re: Arlo disconnects from modem

jguerdat — Sat, 13 Oct 2018 13:48:55 GMT

When disconnected from the Internet, what are the LEDs showing?

Re: Arlo disconnects from modem

gbloom8059 — Sat, 13 Oct 2018 15:52:15 GMT

Internet shows off, Power and Camera is still Green

Re: Arlo disconnects from modem

jguerdat — Sat, 13 Oct 2018 20:06:08 GMT

That implies a bad port on either the base or router or a bad cable. Try a different cable as well as a different router port. If still the same, take the base to another location where you can plug into their router and see if the Internet LED still does the same thing. Have dinner or a few beers while waiting to help take the edge off. BTW, you can take cameras with you if you wish but that isn't needed to see if the Internet LED is changing.

Re: Arlo disconnects from modem

gbloom8059 — Sun, 14 Oct 2018 18:34:30 GMT

Hello Guru
Thanks for the advice, l did as you suggested but have the same results. Now it will go on line and I can see it communicating with the cameras but when I attempt to go live it stops communicating and goes off line again.

Re: Arlo disconnects from modem

ShayneS — Thu, 18 Oct 2018 18:39:47 GMT

gbloom8059,

Have you tried contacting customer support regarding this issue? I have attached the link below for you - Arlo Tech Support

Re: Arlo disconnects from modem

gbloom8059 — Sun, 21 Oct 2018 15:50:18 GMT

Unit started working 2 days ago and has continued to work ok. No further issues...Thanks for all the replies.

Gretgg