topic Arlo Camera Offline and Add in Arlo

Arlo Camera Offline and Add

AustinT — Mon, 26 Sep 2016 22:33:15 GMT

Came home after being away a few days to find that the camera in my basement was offline. Took the following actions. First, took the camera to where the base station is located. Attempted to sync it by holding button on station until light blinked. Did the same with the camera. Ended up with amber lighrt blinking. Next, replaced batteries and tried sequence once again. This time, the blue light flashed but the camera still showed as being offline. Finally, deleted camera and tried to add it back. Blue light flashed on camera but it did not add. Note that batteries are new and i did the last step again after swapping them with ones from another camera.

Re: Arlo Camera Offline and Add

TomMac — Mon, 19 Sep 2016 20:07:04 GMT

reboot the base via the power button after removing the device, then try and bring it back

Re: Arlo Camera Offline and Add

jguerdat — Mon, 19 Sep 2016 22:46:43 GMT

May be a bad camera but first press the sync button on the base only briefly (<1 second). Maybe you held it too long?

Re: Arlo Camera Offline and Add

AustinT — Mon, 19 Sep 2016 22:57:34 GMT

Thanks for the help. I ended up resetting the base station and adding all the cameras back. Interesting that only the camera with the problem showed as needing a firmware update.