https://community.arlo.com/t5/Arlo/Library-shows-a-video-but-plays-still-image/m-p/1640255#M57664 <P>Hey <a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/659690">@CaterhamRoger</a>,</P> <P>&nbsp;</P> <P>What phone are you using? Is this happening to both the app or web version? If you are using the web version, have you tried using other browsers?</P> Thu, 11 Oct 2018 20:39:17 GMT JessicaP 2018-10-11T20:39:17Z https://community.arlo.com/t5/Arlo/Library-shows-a-video-but-plays-still-image/m-p/1640121#M57614 <P>Any ideas? Is it the app? Still doing it after a reset and new batteries. Thanks</P> Thu, 11 Oct 2018 20:39:05 GMT https://community.arlo.com/t5/Arlo/Library-shows-a-video-but-plays-still-image/m-p/1640121#M57614 CaterhamRoger 2018-10-11T20:39:05Z https://community.arlo.com/t5/Arlo/Library-shows-a-video-but-plays-still-image/m-p/1640255#M57664 <P>Hey <a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/659690">@CaterhamRoger</a>,</P> <P>&nbsp;</P> <P>What phone are you using? Is this happening to both the app or web version? If you are using the web version, have you tried using other browsers?</P> Thu, 11 Oct 2018 20:39:17 GMT https://community.arlo.com/t5/Arlo/Library-shows-a-video-but-plays-still-image/m-p/1640255#M57664 JessicaP 2018-10-11T20:39:17Z