topic RMA link doesnt work in Arlo https://community.arlo.com/t5/Arlo/RMA-link-doesnt-work/m-p/1639750#M57492 <P>My base station is bad, recieved link to have a replacement ordered and sent out but when I select the hyperlink it opens to a blank page with only the arlo top bar. So I copy the link and try opening it in a new browser and it just gives me the same results.</P> Wed, 10 Oct 2018 15:01:33 GMT KingFamily 2018-10-10T15:01:33Z RMA link doesnt work https://community.arlo.com/t5/Arlo/RMA-link-doesnt-work/m-p/1639750#M57492 <P>My base station is bad, recieved link to have a replacement ordered and sent out but when I select the hyperlink it opens to a blank page with only the arlo top bar. So I copy the link and try opening it in a new browser and it just gives me the same results.</P> Wed, 10 Oct 2018 15:01:33 GMT https://community.arlo.com/t5/Arlo/RMA-link-doesnt-work/m-p/1639750#M57492 KingFamily 2018-10-10T15:01:33Z Re: RMA link doesnt work https://community.arlo.com/t5/Arlo/RMA-link-doesnt-work/m-p/1639769#M57502 <P>works here;</P> <P>&nbsp;</P> <DIV id="MainContent_pnlLightningComponent"> <DIV id="lightning" class="slds-scope" data-ltngout-rendered-by="6:0"> <DIV class="slds-p-around_medium" data-aura-rendered-by="8:0"> <DIV class="slds-p-around_medium" data-aura-rendered-by="1:8;a"> <H2 class="slds-text-heading_large slds-m-bottom_medium" data-aura-rendered-by="2:8;a"><STRONG data-aura-rendered-by="3:8;a">Arlo Online RMA</STRONG></H2> <P class="slds-m-bottom_small" data-aura-rendered-by="5:8;a"><STRONG data-aura-rendered-by="6:8;a">Start</STRONG> &gt; Shipping Method &gt; Shipping Address &gt; Complete RMA</P> <SECTION data-aura-rendered-by="9:8;a"> <P class="slds-m-bottom_large" data-aura-rendered-by="10:8;a"><STRONG data-aura-rendered-by="11:8;a">Welcome to the Arlo Online RMA portal</STRONG></P> <P class="slds-m-bottom_small" data-aura-rendered-by="13:8;a">This wizard will guide you through the process in completing your RMA request. You will be able to select your shipping options and enter your shipping address in the subsequent steps.</P> <P class="slds-m-bottom_small" data-aura-rendered-by="15:8;a">Please review and confirm the following information and click on Next to proceed to the next step:</P> <BR data-aura-rendered-by="17:8;a" /> <DIV class="slds-form slds-form_stacked" data-aura-rendered-by="18:8;a"> <DL class="slds-m-bottom_small" data-aura-rendered-by="19:8;a"> <DT data-aura-rendered-by="20:8;a"> <P data-aura-rendered-by="21:8;a"><STRONG data-aura-rendered-by="22:8;a">Registered Defective Product</STRONG></P> </DT> <DD data-aura-rendered-by="24:8;a"> <P class="slds-m-bottom_small" data-aura-rendered-by="25:8;a">VMB3000</P> </DD> </DL> <DL class="slds-m-bottom_small" data-aura-rendered-by="27:8;a"> <DT data-aura-rendered-by="28:8;a"> <P data-aura-rendered-by="29:8;a"><STRONG data-aura-rendered-by="30:8;a">Registered Product Serial Number</STRONG></P> </DT> <DD data-aura-rendered-by="32:8;a"> <P class="slds-m-bottom_small" data-aura-rendered-by="33:8;a">4895817Kxxxx</P> </DD> </DL> <DL class="slds-m-bottom_small" data-aura-rendered-by="35:8;a"> <DT data-aura-rendered-by="36:8;a"> <P data-aura-rendered-by="37:8;a"><STRONG data-aura-rendered-by="38:8;a">Replacement Product/Part</STRONG></P> </DT> <DD data-aura-rendered-by="40:8;a"> <P class="slds-m-bottom_small" data-aura-rendered-by="41:8;a">VMB3000-10000B</P> </DD> </DL> <BR data-aura-rendered-by="43:8;a" /> <P class="slds-m-bottom_small" data-aura-rendered-by="44:8;a"><EM style="color: red;" data-aura-rendered-by="45:8;a">* Not your product? If you believe that this RMA is incorrect or require additional assistance, Please contact Arlo support immediately for assistance.</EM></P> <P class="slds-m-bottom_small" data-aura-rendered-by="47:8;a"><EM style="color: green;" data-aura-rendered-by="48:8;a">Contact Customer Support <A href="https://www.arlo.com/en-us/support/contact.aspx" target="_blank" data-aura-rendered-by="50:8;a">https://www.arlo.com/en-us/support/contact.aspx </A></EM><EM style="color: red;" data-aura-rendered-by="52:8;a">or by calling 1-888-ARLO(1-833-210-9396). Please refer to your RMA number when talking to a support engineer.</EM></P> <P class="slds-m-bottom_small" data-aura-rendered-by="54:8;a"><EM style="color: red;" data-aura-rendered-by="55:8;a">** Arlo Technologies does not offer refunds and/or upgrades under any circumstance. Please contact the point-of-purchase for their return/refund guidelines</EM></P> <DIV class="slds-m-top_large" data-aura-rendered-by="57:8;a">&nbsp;</DIV> </DIV> </SECTION> </DIV> </DIV> </DIV> </DIV> Tue, 09 Oct 2018 15:32:37 GMT https://community.arlo.com/t5/Arlo/RMA-link-doesnt-work/m-p/1639769#M57502 TomMac 2018-10-09T15:32:37Z Re: RMA link doesnt work https://community.arlo.com/t5/Arlo/RMA-link-doesnt-work/m-p/1639974#M57560 <P>Hey <a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/659336">@KingFamily</a>,</P> <P>&nbsp;</P> <P>Also try to clear your cache and cookies or try on incognito mode to see if the link works. If that doesn't work, then try a different browser.</P> Wed, 10 Oct 2018 15:02:23 GMT https://community.arlo.com/t5/Arlo/RMA-link-doesnt-work/m-p/1639974#M57560 JessicaP 2018-10-10T15:02:23Z