https://community.arlo.com/t5/Arlo/Shows-10-second-screenshot-instead-of-video-after-given-admin/m-p/1638837#M57209 <P>I was given admin rights to the outdoor cameras, however when I go to my library the videos only show a ten second screen shot instead of the 10 second video. The live function works properly.</P> Fri, 05 Oct 2018 15:19:24 GMT SarahS09 2018-10-05T15:19:24Z https://community.arlo.com/t5/Arlo/Shows-10-second-screenshot-instead-of-video-after-given-admin/m-p/1638837#M57209 <P>I was given admin rights to the outdoor cameras, however when I go to my library the videos only show a ten second screen shot instead of the 10 second video. The live function works properly.</P> Fri, 05 Oct 2018 15:19:24 GMT https://community.arlo.com/t5/Arlo/Shows-10-second-screenshot-instead-of-video-after-given-admin/m-p/1638837#M57209 SarahS09 2018-10-05T15:19:24Z https://community.arlo.com/t5/Arlo/Shows-10-second-screenshot-instead-of-video-after-given-admin/m-p/1638867#M57217 <P>You're the second person that I know of to report this. What happens if the primary account is used on your device to view the videos?</P> <P>&nbsp;</P> <P>Open a case with support here regardless.</P> Fri, 05 Oct 2018 15:19:35 GMT https://community.arlo.com/t5/Arlo/Shows-10-second-screenshot-instead-of-video-after-given-admin/m-p/1638867#M57217 jguerdat 2018-10-05T15:19:35Z