topic Re: Base Station Offline Arlo Netgear in Arlo

Base Station Offline Arlo Netgear

degzie57 — Fri, 28 Sep 2018 19:32:23 GMT

Why, after a few days of operation, does the base station keep on going offline. There is power to the device and IS connected continuously to the router. Need this problem solving very quickly as it keeps an eye on a vulnerable adult..

Base Station Offline Arlo Netgear

jguerdat — Fri, 28 Sep 2018 19:32:41 GMT

Is the base actually going offline? What are the base LEDs showing when offline? What have you tried?

Base Station Offline Arlo Netgear

degzie57 — Fri, 28 Sep 2018 19:32:56 GMT

All the green lights are on and still the app says the the base station is off line.

Have tried switching the power off, using different sockets, re-setting and nothing seems to work.

Base Station Offline Arlo Netgear

jguerdat — Fri, 28 Sep 2018 19:33:12 GMT

Have you tried both the app and a browser?

Re: Base Station Offline Arlo Netgear

degzie57 — Tue, 02 Oct 2018 19:36:21 GMT

Yes. Have tried app and browser

Re: Base Station Offline Arlo Netgear

jguerdat — Wed, 03 Oct 2018 13:51:48 GMT

That would cause me to open a case with support here.

Re: Base Station Offline Arlo Netgear

degzie57 — Wed, 03 Oct 2018 16:14:54 GMT

Please do. Need this sorting once and for all..!!

Re: Base Station Offline Arlo Netgear

jguerdat — Wed, 03 Oct 2018 19:23:40 GMT

Sorry - that's something you have to do because you have the hardware and information needed.

Re: Base Station Offline Arlo Netgear

degzie57 — Thu, 04 Oct 2018 10:19:24 GMT

Probably a stupid question, but how do I go about that...???

Re: Base Station Offline Arlo Netgear

jguerdat — Thu, 04 Oct 2018 13:25:09 GMT

Use the Contact Support link at the bottom here and again on the new page. The third page will have options for chat or phone.