https://community.arlo.com/t5/Arlo/Warranty-Ticket/m-p/1638488#M57101 <P>My Arlo Wireless Camera will not upgrade. I have followed all suggestions from Support and Community. Can not participate in Live Chat because it goes to a dead screen with the bird. I need to return the camera. Does anyone know how to expedite my request to return the camera which is still under warranty?</P> Wed, 03 Oct 2018 16:27:46 GMT MikeB121 2018-10-03T16:27:46Z https://community.arlo.com/t5/Arlo/Warranty-Ticket/m-p/1638488#M57101 <P>My Arlo Wireless Camera will not upgrade. I have followed all suggestions from Support and Community. Can not participate in Live Chat because it goes to a dead screen with the bird. I need to return the camera. Does anyone know how to expedite my request to return the camera which is still under warranty?</P> Wed, 03 Oct 2018 16:27:46 GMT https://community.arlo.com/t5/Arlo/Warranty-Ticket/m-p/1638488#M57101 MikeB121 2018-10-03T16:27:46Z https://community.arlo.com/t5/Arlo/Warranty-Ticket/m-p/1638565#M57125 <P>Your other option is the phone call to open a case. If not possible for some reason, send a PM to&nbsp;<a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/3030">@JamesC</a> to see if he can help open a case for you.</P> Wed, 03 Oct 2018 16:28:04 GMT https://community.arlo.com/t5/Arlo/Warranty-Ticket/m-p/1638565#M57125 jguerdat 2018-10-03T16:28:04Z