topic Re: Arlo Base Station was working well and it suddenly showed me offline message in Arlo

Arlo Base Station was working well and it suddenly showed me offline message

Nodha — Tue, 02 Oct 2018 16:45:15 GMT

The system was working well and it suddenly showed me this application message (Your base station is offline Check if it is powered up and connected to the Internet.) with internet science working well! What?

Re: Arlo Base Station was working well and it suddenly showed me offline message

JessicaP — Tue, 02 Oct 2018 16:45:30 GMT

Hey @Nodha,

What LEDs are showing on your Arlo Base Station?

Re: Arlo Base Station was working well and it suddenly showed me offline message

Nodha — Tue, 02 Oct 2018 19:11:22 GMT

Sometimes the camera is green or orange

Re: Arlo Base Station was working well and it suddenly showed me offline message

JessicaP — Tue, 02 Oct 2018 23:30:30 GMT

When one of those colors appear, does it blink? If it's blinking, it might be having syncing issues between the base station and the camera. Be sure the camera is within optimal range of your Base Station to help reduce possible interference and range issue.

Re: Arlo Base Station was working well and it suddenly showed me offline message

Nodha — Tue, 09 Oct 2018 16:24:29 GMT

The problem ended after deleting my account in the application and creating a new account and synchronizing the cameras as a new user for the system Arlo / Was not the problem of the net or cable or camera or modem

Re: Arlo Base Station was working well and it suddenly showed me offline message

JenniferG — Wed, 10 Oct 2018 04:06:19 GMT

Can I ask you how you did that?..I've done every step that the company says to do, and it's still offline..

Re: Arlo Base Station was working well and it suddenly showed me offline message

JenniferG — Wed, 10 Oct 2018 04:14:03 GMT

The base station was online and cameras synced...another router was plugged in and kicked the base station offline...have read that it should find the router fine, and jump back online...I've tried everything suggested by the company, and the base station is still offline..

Re: Arlo Base Station was working well and it suddenly showed me offline message

JenniferG — Wed, 10 Oct 2018 04:25:45 GMT

I thought the problem was the base station, and not with the cameras? .my base station will not go online no matter what steps I take..you said you deleted your account though, and started over?

Re: Arlo Base Station was working well and it suddenly showed me offline message

Nodha — Wed, 10 Oct 2018 14:18:32 GMT

From the settings then My Devices then enter the name of your device and delete it / then enter the application again and add your device