topic Re: Arlo base station won’t reset if goes offline in Arlo

Arlo base station won’t reset if goes offline

Rhon94598 — Mon, 01 Oct 2018 16:20:24 GMT

I have an issue with my arlo system not resetting if it goes offline without having to physically touch the cameras and bases. I bought the cameras for when I travel or not inside my house. This defeats the purpose. Is there any way you can fix this bug. I have experienced this while I am away and it has been an issue for me. I look forward to hearing from someone regarding this issue.
Firmware 1.10.0.9_23037
Hardware VMB3010r2
VMC 3030

Re: Arlo base station won’t reset if goes offline

jguerdat — Mon, 01 Oct 2018 16:20:41 GMT

By any chance are you experiencing power outages that cause this to happen? We've noted that the base may not connect if it becomes ready before the rest of the network so recommend use of a UPS to plug your modem, router and base into. That way your network (and Arlo) remain up and working through most outages. This would be especially important for folks who aren't near their systems for long periods of time.

Re: Arlo base station won’t reset if goes offline

Rhon94598 — Sun, 14 Oct 2018 13:13:29 GMT

No power outage and yes plugged into UPS. We did not have a power outage and all my cameras went black for two days. I had to unplug the system and reset every camera. Now they are up and working but again this is not working for me As I travel and want my cameras to be working.