topic Re: Not able to contact support in Arlo

Not able to contact support

alganon — Mon, 26 Sep 2016 22:54:26 GMT

HOW ABOUT SOME SUPPORT !!!!!!!!

THIS SITE IS SO COMPLEX AND CONFUSING IT'S MAKING ME CRAZY . I WANT TO CONTACT SOMEONE FROM NETGEAR / ARLO ABOUT MY CAMERA'S RED SCREEN . I'VE CLICKED ON SUPPORT 30 TIMES AND I GET THE SAME GOBBLY USLESS CONFUSION .

I JUST WANT TO TALK TO A TECH SO I CAN RESOLVE THIS PROBLEM , IT'S OBVIOUSLY A FAULT IN THE PRODUCT .

I NEED SOME CONTACT INFO. I DON'T WANT TO GO THROUGH 100 SCREENS OF USER DATA , ARE YOU TRYING TO OFF LOAD YOU SUPPORT ON YOUR VICTIMS !!!!!!!!!!! WHICH I SEEM TO HAVE BECOME .

BARRY HORNE

Re: Not able to contact support

nicholshornlake — Thu, 15 Sep 2016 16:12:52 GMT

Chat is about half way down the page

http://www.arlo.com/en-us/support/contact.aspx

Re: Not able to contact support

alganon — Thu, 15 Sep 2016 16:13:06 GMT

Yes , and the wheel keeps going around and around .

Re: Not able to contact support

JamesC — Thu, 15 Sep 2016 16:13:19 GMT

alganon,

I apologize for the frustration. If you need assistance opening a case for this issue, please feel free to private message me with your contact information.

JamesC

Re: Not able to contact support

alganon — Sun, 18 Sep 2016 20:27:00 GMT

JamesC wrote:
alganon,

I apologize for the frustration. If you need assistance opening a case for this issue, please feel free to private message me with your contact information.

JamesC

JamesC ,

How would I do that ? I don't see any "private message" button .

Alg

Re: Not able to contact support

jguerdat — Sun, 18 Sep 2016 21:04:24 GMT

Some sites use software that allow a PM directly from the thread. Others, like Lithium here, have you click on the username before presenting you withe a link for PM.