topic Re: Cannot access Arlo cameras via cell phone (iPhone) in Arlo

Cannot access Arlo cameras via cell phone (iPhone)

budmcq — Thu, 27 Sep 2018 14:58:01 GMT

Cannot access Arlo cameras via cell phone. Okay via internet only. SSL Error just started on two different iPhones when out of internet range. Have re-installed iPhone APP with no success.

Re: Cannot access Arlo cameras via cell phone (iPhone)

JessicaP — Thu, 27 Sep 2018 14:59:54 GMT

Hey @budmcq,

Could you show a screenshot of the error you are receiving?

And could you clarify on "okay via internet only"? Do you mean you can connect via data connection or Wifi?

Re: Cannot access Arlo cameras via cell phone (iPhone)

budmcq — Thu, 27 Sep 2018 19:21:26 GMT

There is already a screen shot on file from a previous issue. I can not take a screen shot until I leave the house. This problem only occurs on the Arlo mobile iPhone APP when I only have Cell service to use, If I am in range of Internet (Web) access my Arlo APP works.

The error message only says, "An SSL error occurred and a secure connection to the server could not be made". That's it, that is all there is'

Again the Arlo Mobile APP will not work with Cell service, I get the error message

The Arlo mobile APP works fine on Internet (Web) service, so does my computers

Re: Cannot access Arlo cameras via cell phone (iPhone)

JessicaP — Fri, 28 Sep 2018 17:30:43 GMT

Hmm, who is your carrier service provider? And do you have any applications running in the background to block the connection going on for the Arlo app?