topic Re: No longer receiving e mail notifications in Arlo

No longer receiving e mail notifications

Wencon14 — Thu, 27 Sep 2018 14:56:18 GMT

Recently my e mail notifications have stopped working. I have rebooted my base station, have checked my profile account and have checked my notifications page. My e mail has been confirmed and my notifications have been checked off. I'm not sure what else to try. Any help would be greatly appreciated.

Thanks,

Wendy

Re: No longer receiving e mail notifications

jguerdat — Wed, 26 Sep 2018 12:44:45 GMT

Be sure to check your spam folder, too. What is your email provider? Some have been known to block Arlo emails until you contact them. Add a second email address to your notifications and see if that works.

Re: No longer receiving e mail notifications

Wencon14 — Wed, 26 Sep 2018 13:09:38 GMT

Hi there,

Thanks so much for the suggestions. I have been receiving e mails notifications for the past 2 years and then it just stopped. I checked my spam folder just in case and I added a new e mail account which didn't receive any notifications either. The e mail I have been using for the past two years is hotmail, and I tried to add a g mail account but it didn't seem to want to add that either. I saved the changes once I added the new e mail address.

Thanks so much for the ideas though!!

Wendy

Re: No longer receiving e mail notifications

jguerdat — Wed, 26 Sep 2018 13:41:11 GMT

Check your modes and rules to ensure that email notifications are still checked. If so, uncheck, save and re-check the box and save again. Maybe that will get it going.

Re: No longer receiving e mail notifications

Wencon14 — Wed, 26 Sep 2018 14:02:35 GMT

Thanks again.... already tried that too. So do appreciate it though.

Wendy

Re: No longer receiving e mail notifications

jguerdat — Wed, 26 Sep 2018 19:07:25 GMT

Open a case with support here.

Re: No longer receiving e mail notifications

disbanded — Thu, 27 Sep 2018 14:38:38 GMT

I'm having the same problem

Re: No longer receiving e mail notifications

Wencon14 — Thu, 27 Sep 2018 18:18:40 GMT

Hi,

I'm not sure how to do that. If I go to support I either see the general support page or the button to start a live chat. I've tried a number of times to do a live chat but there is no answer. I'm not sure how to "open a case with support."

Thanks,

Wendy

Re: No longer receiving e mail notifications

JessicaP — Thu, 27 Sep 2018 18:40:33 GMT

Hey @disbanded,

Are you still having any problems after the steps that jguerdat gave out?

Hey @Wencon14,

Have you tried using a different email account to see if you are receiving the notifications through the other account other than Gmail? And try to see if you can whitelist "@arlo.com".

Re: No longer receiving e mail notifications

jguerdat — Thu, 27 Sep 2018 18:50:38 GMT

If you click on the Contact Support at the bottom here and do the same thing on the new page that opens, a thrid page should give you options for phone or chat. Are you seeing that?